Service Desk Technician

4 weeks ago


Pune, India Cornerstone OnDemand Full time
We're looking for aService Desk Technician

This role is

Office Based

Cornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our fast-paced, dynamic company, leveraging moderntechnology and tools to service the needs of our users and the company. In addition, the IT Service Desk Technicianworks on installs, moves, adds, and changes as required. The ideal candidate is technically proficientand carries an eager attitude, complete professionalism, and excellent communicationskills.Inthis role, you will have responsibilities for...Desktop Support (Windows / Mac) – Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices.Ticket Management / Escalations (Incident & Request) – Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.AD and Exchange Provisioning – Maintains users, groups, and DLs.File and Print Server Management – Provisioning and troubleshooting.Hardware and Software Deployment – Desktop and laptop imaging and software deployment, in addition to collaboration room support.Mobile Device Support – Managing Apple, Android, and other mobile devicesPurchasing – Managing the IT purchasing workflow.VMWare ESX – Maintaining branch office virtual server environments.Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF).IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.

You’vegot what it takes if you have...3 + years of experience working on a ServiceDesk.2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF.Bachelor’s degree, technical certificate or equivalent work experience.Strong understanding of ITIL Foundations and prior administration of Service Now.Expertise with MS Windows and Mac OS Operating Systems.Excellent technical documentation skills are a must.Strong analytical, troubleshooting, and problem-solving skills.Must be a quick learner with exceptional communication skills.Perform inventory management for all hardware.Extradose of awesome if you have…ITIL Certification.IT Security Awareness – HIPAA, FedRAMP, SOC II



  • Pune, India Cornerstone OnDemand Full time

    We're looking for a Service Desk Technician This role is Office Based Cornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our fast-paced,...


  • pune, India Cornerstone OnDemand Full time

    We're looking for a Service Desk Technician This role is Office Based Cornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our...


  • Pune, India Job sure HR Full time

    **ROLE: - Service Desk Technician** **Responsibilities** - Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. - First line help desk; resolve basic level 1 and some level 2 issues including...


  • Pune, India Tech Mahindra Full time

    **Level I Service Desk Technician** **Responsibilities** - Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. - First line help desk; resolve basic level 1 and some level 2 issues including...


  • Pune, India NR Consulting - India Full time

    Profile: Service Desk Technician L1/L2 Exp: - 5+ Years NP: 15 - 30 Days Location : Pune Detailed JD: - Performing remote troubleshooting through diagnostic techniques and pertinent questions - 24*7 support to End user Remotely - Handling Tickets, creating, monitoring, updating, resolving issues reported over SNOW ticketing tool. - Willing to accept new...

  • IT Service Technician

    2 months ago


    Pune, India Armacell Full time

    Armacell provides numerous and diverse career opportunities._ - _ - Add your talent to ours and make a difference around the world!_ The IT Support technicians must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult...


  • Pune, India Skillety Technologies Full time

    Support end users and IT equipment for all onsite and remote corporate employees. Monitor and respond to ticketing system requests and incidents in accordance with Service Desk guidelines - Triage and drive incident resolution - Perform installation, configuration, and upgrades of desktop/client hardware and software - Create and maintain technical/process...

  • Master Technician

    2 weeks ago


    Pune, India Kaapro Management Solutions Full time

    Opening: 15 Nos.- Job ID: 53267- Employment Type: Full Time- Reference: job-1284- Work Experience: 1.0 Year(s) To 10.0 Year(s)- CTC Salary: 1.00 LPA TO 2.00 LPA- Function: IT- Hardware/Embedded/VLSI/Telecom- Industry: Oil and Gas/Petroleum- Qualification: ITI - Mechanic(diesel)- Location: - Pune Posted On: 12th Jan, 2023 **Job Location - Wakad, Shivaji...


  • Pune, Maharashtra, India Skillety Technologies Full time

    Support end users and IT equipment for all onsite and remote corporate employees. Monitor and respond to ticketing system requests and incidents in accordance with Service Desk guidelines - Triage and drive incident resolution - Perform installation, configuration, and upgrades of desktop/client hardware and software - Create and maintain technical/process...

  • Customer Service Desk

    2 months ago


    Pune, India Tech Mahindra Full time

    **Level I Service Desk Technician** **Responsibilities** - Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. - First line help desk; resolve basic level 1 and some level 2 issues including...


  • Pune, Maharashtra, India CrowdStrike Full time

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

  • Service Technician

    2 months ago


    Pune, India Ross Boilers Full time

    **Hiring of Job** **1)Service Technician -2 post** **2)Senior Service technician** **Qualification**: **ITI /Fitter/Diploma-Electrical/Mechanical,10th ,12th etc.** **Age 21 to 45 years** **Salary : 1,80,000.00 to 2,20000.00 P.A** **Experience 2-3 years in Industrial Boilers, Boiler maintenance.** **Travelling Job al over India, Boiler installation,...

  • Service Desk

    2 months ago


    Pune, India 2COMs Full time

    ROLE : SERVICE DESK (Technical Voice Support) - LOCATION : Pune JOB DESIGNATION : IT service desk JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...


  • Pune, Maharashtra, India Skillety Technologies Full time

    **Job Description**: - Support end users and IT equipment for all onsite and remote corporate employees. Monitor and respond to ticketing system requests and incidents in accordance with Service Desk guidelines - Triage and drive incident resolution - Perform installation, configuration, and upgrades of desktop/client hardware and software - Create and...

  • Service Desk Analyst

    2 months ago


    Pune, India Wipro Full time

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Service Desk Analyst

    2 months ago


    Pune, India Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Service Desk Analyst

    2 months ago


    pune, India Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

  • Service Desk Analyst

    2 months ago


    Pune, India Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Service Desk Analyst

    2 weeks ago


    Pune, India Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Service Desk Analyst

    2 weeks ago


    pune, India Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...