Customer Care Representative
1 month ago
Customer Care Representative - Energy & Infrastructure
Role Description & Key Responsibilities- Processing and managing all types of purchase orders and related enquiries.- Working in accordance with and sharing best practice ERP processes,- Strong compliance focus in all financial transactions.- Ensuring all types of product enquiries are managed professionally- Ensure best practice in documentation- Competent and timely response on customer claims- Organise own work patterns around customer and business needs- Drive collaboration and company efficiency- Communication with customers- Transactional Order processing and coordination, incl. invoicing- Create Customer quotations- Record and maintain accurate and timely customer records, including complaints- Respond to customer enquiries, requests and concerns- Provide customers with answers to product related questions- Coordinate return orders- Issue Credit Notes- Identify and communicate sales leads- Transactional processing for invoicing customer orders.- Input complaint into NCR system as needed.
Required education, experience and job-related skills- Degreed and experience in commercially driven customer care at least (3-5years)- Service Orientation, finding balance between Hempel’s and customer’s needs- Experience in a busy customer service - B2B environment- Experience in standard operating procedures- Experience in using ERP -systems (Microsoft Dynamics AX, D365 - preferred.)- Proficiency with standard MS Office programs- Experience with CRM- Graduate - mandatory- Good communication skills - especially English- Knowledge of a foreign or South Asian language will be preferred
Department : Customer Care
Reporting : Team Leader E&I
Location : Mumbai, Hempel HQ (On-site)
Application due
2023-03-25
Seniority Level
Entry level
Job Functions
Customer Service
Industry
Chemicals
- Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._
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