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Customer Care Representative

3 months ago

Mumbai, India Believe Full time

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.

Its 1,610 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).

Ready to **#setthetone** with Believe?

**Job Description**:
Believe is looking for a **Customer Care & Representative**, based in Mumbai

Integrated into the Customer Care & Support department, you will be the main point of contact of our customers in ASIA (Producers, Labels, Artists) to solve their issues and requests.

Your main role and responsibilities are:

- Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs and top quality communication
- Maintain high customer satisfaction
- Onboard and train Artists and Labels on Believe internal tools
- Contribute to the Support knowledge bases to improve the autonomy of our clients
- Maintain a regular and close communication with Sales teams
- Interact with Believe back office teams: Finance, Content, Product, Contracts & Rights

**Qualifications**:

- At least 1 year experience of online customer service
- Good communication skills with Care, Respect, Empathy
- Problem solving mindset
- Product knowledge
- Passionate about technology
- Fluent in English

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies