Customer Service

3 weeks ago


Ahmedabad, India Kaapro Management Solutions Full time

Opening: 2 Nos.- Job ID: 65378- Employment Type: Full Time- Reference:
- Work Experience: 3.0 Year(s) To 5.0 Year(s)- CTC Salary: 1.20 LPA TO 3.60 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Industrial Products/Equipment/Machinery/Projects & Engg- Location:

- Ahmedabad

Posted On: 03rd Aug, 2023
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues.
- Obtain and evaluate all relevant information to handle product and service related inquiries and complaints.
- Respond promptly to customer inquiries and resolve customer complaints.
- Provide pricing & delivery information to end users.
- Maintain data related to collections pertaining to Services & Spares and follow up with customers there by ensuring timely collection of outstanding dues.
- Set up new customer accounts in internal systems & perform customer verifications and checks.
- Directs requests, complaints and unresolved issues to the designated resource.
- Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE’s and relevant departments.
- Keep record of customer interactions & transactions from time to time.
- Record details of inquiries, comments and complaints and action taken.
- Perform service activities according to company policies and safety standards.
- Inform management on product service issues as observed through interaction with clients.
- Other duties as assigned from time to time.
- Responsible for account and balance reconciliation of existing customers.

**Key Skills**:

- Customer Service
- Machine Assembly

**Company Profile**:
Manufacturer of frits, enamels and - colours, products used in the - tile industry. Our company, founded in 1975 in Villarreal, was created to respond to the needs of the - industry through innovation, design, technology, quality and service.
We export our products to every continent with the objective of bringing - technology to all the corners of the world.



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