Customer Service Representative
4 weeks ago
**Position Overview**:
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Executive for our chat process. As a Customer Care Executive, you will be responsible for providing exceptional customer service through chat interactions. Your primary goal will be to assist customers, resolve their inquiries, and ensure a positive customer experience.
**Responsibilities**:
Engage in chat-based interactions with customers and respond promptly and courteously to their inquiries.
Provide accurate and detailed information about our products, services, policies, and procedures.
Assist customers in troubleshooting issues they may encounter and provide appropriate solutions or escalate to the relevant department if necessary.
Proactively identify and anticipate customer needs and recommend suitable products or services to enhance their experience.
Maintain a high level of professionalism and empathy when dealing with challenging customer situations or complaints.
Follow established guidelines and scripts to ensure consistent and accurate communication with customers.
Collaborate with cross-functional teams to address customer concerns and provide feedback to improve overall customer satisfaction.
Keep records of customer interactions, transactions, comments, and complaints accurately and efficiently in the designated systems.
Stay up-to-date with product knowledge, industry trends, and customer service best practices to provide accurate information to customers.
Meet or exceed individual and team targets, including customer satisfaction, response time, and quality metrics.
**Qualifications**:
High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
Proven experience in a customer service role, preferably in a chat-based environment.
Excellent written communication skills with strong typing proficiency and grammar expertise.
Ability to multitask, prioritize, and manage time effectively while maintaining attention to detail.
Strong problem-solving skills and the ability to think quickly and rationally in a fast-paced environment.
Empathetic and patient attitude towards customers, with a commitment to delivering exceptional customer experiences.
Ability to work independently as well as collaboratively within a team.
Proficient computer skills and familiarity with chat platforms, CRM systems, and other customer service tools.
Flexibility to work in rotational shifts, including evenings, weekends, and holidays as required.
Strong organizational and administrative skills, with the ability to maintain accurate and detailed records.
Position Overview:
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Executive for our chat process. As a Customer Care Executive, you will be responsible for providing exceptional customer service through chat interactions. Your primary goal will be to assist customers, resolve their inquiries, and ensure a positive customer experience.
**Responsibilities**:
Engage in chat-based interactions with customers and respond promptly and courteously to their inquiries.
Provide accurate and detailed information about our products, services, policies, and procedures.
Assist customers in troubleshooting issues they may encounter and provide appropriate solutions or escalate to the relevant department if necessary.
Proactively identify and anticipate customer needs and recommend suitable products or services to enhance their experience.
Maintain a high level of professionalism and empathy when dealing with challenging customer situations or complaints.
Follow established guidelines and scripts to ensure consistent and accurate communication with customers.
Collaborate with cross-functional teams to address customer concerns and provide feedback to improve overall customer satisfaction.
Keep records of customer interactions, transactions, comments, and complaints accurately and efficiently in the designated systems.
Stay up-to-date with product knowledge, industry trends, and customer service best practices to provide accurate information to customers.
Meet or exceed individual and team targets, including customer satisfaction, response time, and quality metrics.
**Qualifications**:
High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
Proven experience in a customer service role, preferably in a chat-based environment.
Excellent written communication skills with strong typing proficiency and grammar expertise.
Ability to multitask, prioritize, and manage time effectively while maintaining attention to detail.
Strong problem-solving skills and the ability to think quickly and rationally in a fast-paced environment.
Empathetic and patient attitude towards customers, with a commitment to delivering exceptional customer experiences.
Ability to
-
Customer Service Representative
1 week ago
Motera, Ahmedabad, Gujarat, India Genius Placement Service Full timelogistic industry 5:30 PM & 2:30 AM shift Customer service representatives **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in...
-
Customer Service Representative
4 weeks ago
Ahmedabad, India Rebelliuz Full time**Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
4 weeks ago
Ahmedabad, India Australian Premium Solar Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...
-
Customer Service Representative
2 weeks ago
Ahmedabad, India Australian Premium Solar Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...
-
Customer Service Representative
3 weeks ago
Ahmedabad, India Esmsys Pvt Ltd Full time**Require Customer Service Representative for night shift**: We are looking for **Customer Service Representative having 0-2 years of exp to** manage calls, customer service inquirers, etc, **Main Activities**: - Open and maintain customer records by updating account information in the backend - Maintain close contact with sales representatives to obtain...
-
Customer Service Representative
2 weeks ago
Ahmedabad, India Esmsys Pvt Ltd Full time**Require Customer Service Representative for night shift**: We are looking for **Customer Service Representative having 0-2 years of exp to** manage calls, customer service inquirers, etc, **Main Activities**: - Open and maintain customer records by updating account information in the backend - Maintain close contact with sales representatives to obtain...
-
Customer Service Representative
2 weeks ago
Ahmedabad, India Mantra Softech India Pvt Ltd Full timeSpeaking to customers to quickly get to the root of their problem. - A Customer Service Representative is the first person most customers communicate with when they have a problem. - The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. -...
-
Customer Service Representative
3 days ago
Ahmedabad, India Mantra Softech India Pvt Ltd Full timeSpeaking to customers to quickly get to the root of their problem. - A Customer Service Representative is the first person most customers communicate with when they have a problem. - The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. -...
-
Customer Service Representative
1 week ago
Ahmedabad, India Shott Amusement Limited Full time**Customer Service Representative** Designation - Customer Service Representative Working Location - SBR - Ahmedabad Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM & 4 PM to 1 AM (Rotational Shift) For Female - 10:30 AM TO 07:30...
-
Customer Service Representative
2 weeks ago
Ahmedabad, India Contact for further details Full time**Customer Service Representative** We are looking for a customer-oriented Customer Service Representative. A Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We work with borrowers that have fallen behind on...
-
Customer Support Representative
4 weeks ago
Ahmedabad, India Esmsys (Enterprise Service Management System) Full timeWe are looking for **Customer Service Representative having 0-1 years of exp to** manage calls, customer service inquirers, etc, **Main Activities**: - Open and maintain customer records by updating account information in the backend - Maintain close contact with sales representatives to obtain information regarding product performance, service...
-
Customer Service Representative
2 weeks ago
Ahmedabad, India Technocruitx Universal Services Private Limited Full timeMaintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments. Make recommendations or services to customers based on their needs and preferences. Oversee a team of customer service representatives and ensure they meet monthly quotas. Follow communication guidelines, policies and...
-
Customer Service Representative
1 week ago
Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time**We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Salary**:...
-
Customer Service Representative
4 days ago
Ahmedabad, Gujarat, India Autoroute Sante India Pvt Ltd Full time**Autoroute Sante India Pvt Ltd **a subsidiary of **BeLocum Canada** Job description: The customer service representative is the first point of contact for clients in the agency. They welcome, inform, and guide customers. Their activity revolves around the commercial relationship. The customer service representative is responsible for providing quality...
-
Customer Service Representative
3 weeks ago
Ahmedabad, Gujarat, India Destek business pvt ltd Full time**We have an urgent opening for Customer Service **Representative** **Post**: Customer Service Representative **Location**: Ahmedabad **Salary**: Up to 30k per month **Experience**: - 1 to 10 Years **Notice Period**: Immediate Joiner First Preferred **Shift**: Night Shift **Note**: Must be have English Communication **Job Types**: Full-time,...
-
Customer Service Representative
3 weeks ago
Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time**We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**:...
-
Customer Service Representative
2 weeks ago
Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time**We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**:...
-
Customer Service Representative
4 weeks ago
ahmedabad, India Covers And All Full timeJob OverviewWe are looking for an efficient and skilled Customer Service Representative. Your role is to provide customer support to the clients, respond to their queries and resolve them as soon as possible so as to maintain healthy relations with the customers. You will be in direct contact with the clients so you should have clear knowledge about products...
-
Customer Service Representative
3 weeks ago
Ahmedabad, India Esmsys Pvt Ltd Full time**Require Customer Service Representative - OPL**: **Main Activities**: Understand and acquire thorough knowledge of various products of the company Handling customer queries with right solutions Resolve customer queries by understanding customer's pain points / issues and guiding him at all relevant stages of the process **What are we looking for**: HSC...
-
Female Customer Service Representative
2 weeks ago
Ahmedabad, India ABS FOODS LTD Full timeWe are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re...
