Process Trainer

5 months ago


Kolkata, India Dhal Information System Private Limited Full time

**JOB TITLE: PROCESS TRAINER**

**LOCATION**:Kolkata

**Job Responsibilities-**
- Ensure successful execution of training needs
- Measure program training effectiveness
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

**Knowledge, Skills and abilities-**
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational
- Min Graduate (Any) mandate
- Overall, 3 years’ experience & 1 Year as a Trainer from a BPO Non-Telecom/ Ecommerce process. (Mandate)
- Strong understanding of and experience in product training in domestic / International BPO domain
- Looking for immediate joiner (will add to advantage)

**Salary**: ₹250,000.00 - ₹350,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9937726158


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