Customer Support Associate
6 months ago
**Responsibilities**:
- **Customer Onboarding**:
- Guide new customers through the onboarding process, ensuring a smooth and positive experience.
- Provide training sessions to help customers understand the features and functionalities of our products or services.
- **Customer Engagement**:
- Establish and maintain strong relationships with customers through regular communication.
- Conduct regular check-ins to assess customer satisfaction and address any concerns.
- **Issue Resolution**:
- Act as the main point of contact for customer inquiries and issues.
- Collaborate with internal teams to resolve customer problems promptly and effectively.
- **Product Knowledge**:
- Develop a deep understanding of our products or services to effectively assist and advise customers.
- Stay informed about product updates and communicate relevant information to customers.
- **Customer Feedback**:
- Collect and analyze customer feedback to identify areas for improvement.
- Provide insights to the product development team based on customer input.
- **Upselling and Cross-Selling**:
- Identify opportunities to upsell or cross-sell additional products or services to existing customers.
- Collaborate with the sales team to explore growth opportunities.
- **Documentation**:
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Document customer feedback and share insights with the broader team.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Schedule:
- Day shift
Work Location: In person
-
Customer Support Associate
4 weeks ago
Gota, Ahmedabad, Gujarat, India Inspiron Technologies Full time**Reports To**: Customer Success Manager **Company Overview**: Snapfix is a leading maintenance management platform designed to streamline operations and work orders for businesses of all sizes. Our innovative solution helps organisations efficiently manage their maintenance tasks, improve productivity, and ensure seamless communication across teams. We are...
-
Customer Support Associate
4 months ago
Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full timeCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full timeCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full timeCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full timeCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full timeCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India Agriown Farmtech Pvt. Ltd. Full time**Job Title**: Customer Support Associate **Location**: Entrepreneurship Development Institute of India Bhat Gandhinagar Gujarat 382428 **Company**: AgriOwn Farmtech Pvt. Ltd. **About Us**: AgriOwn Farmtech Pvt. Ltd. is a leading provider of innovative agricultural solutions dedicated to supporting farmers and improving agricultural productivity. We...
-
Customer Support Associate
2 months ago
Makarba, Ahmedabad, Gujarat, India Group Bayport Full timeGroup Bayport India "At Group Bayport, harnessing innovative print technologies to improve everyday personal and professional lives is what we do. That focus is driven by our dedication to empowering individual, group, and business self-expression by tapping into the dynamic possibilities of fully customizable products." Position : Customer Support...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India DIGITEL MEDIA LLP Full timeHIRING Customer Support Associate ( US - International Voice Process ) We are Hiring an Associate & Sr. Customer Support Associate for International BPO for US Lead Generation Campaign. **Salary**: Best in the Industry **Designation**: Associate & Senior Associate (International Voice Process) **Shift**: Night Shifts Only **Shift Timing**: - 7 Pm to 5...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India DIGITEL MEDIA LLP Full timeHIRING Customer Support Associate ( US - International Voice Process ) We are Hiring an Associate & Sr. Customer Support Associate for International BPO for US Lead Generation Campaign. **Salary**: Best in the Industry **Designation**: Associate & Senior Associate (International Voice Process) **Shift**: Night Shifts Only **Shift Timing**: - 7 Pm to 5...
-
Customer Support Associate
2 months ago
Ahmedabad, India OMSGURU Solutions PVT.LTD Full timeJob Description - Customer Service AssociateCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. Minimum Experience: 2 YearsMust Have Skills:Excellent communicationFluent in Hindi & EnglishWorking knowledge of Microsoft ExcelTyping Speed of minimum 30 Words Per...
-
Customer Support Associate
2 months ago
Thaltej, Ahmedabad, Gujarat, India Digitel media LLP Full time**Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)** **Company**: Digitel Media LLP **Location**: S.G Highway, Ahmedabad, Gujarat **Shift**: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off) **Salary**: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives **Employment...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India Currently Tech Private Limited Full timeGreetings from Currently....!! We are urgently looking for a talented **Customer Support Executive** in our Social media industry at Ahmedabad Location. Experience Level: Intern-2 years As a Customer Support Executive at Currently, you will play a pivotal role in ensuring the satisfaction and success of our users. You will be responsible for managing a...
-
Customer Support Associate
3 months ago
Ahmedabad, Gujarat, India World Goods Marketplace WOGOM Full time**Key Responsibilities**: - ** Issue Resolution**: Address and resolve customer complaints, concerns, and issues effectively either on your level or by directing them to the concerned departments, ensuring a high level of customer satisfaction. - ** Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate...
-
Customer Support Associate
3 months ago
Ahmedabad, Gujarat, India World Goods Marketplace Pvt Ltd Full time**Key Responsibilities**: - **Issue Resolution**: Address and resolve customer complaints, concerns, and issues effectively either on your level or by directing them to the concerned departments, ensuring a high level of customer satisfaction. - **Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate information...
-
Customer Support Representative
3 months ago
Ahmedabad, Gujarat, India Otrix Life Science Full time**Description**: We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The Customer Support Representative will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive customer experience. If you have excellent communication skills and a passion for...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India Ims People Possible Full time**Greetings for the day!** **IMS Group is urgently hiring for Customer Support Associates!!** **Kindly find below the job description!** **About Company**: IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support,...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India EDUCATION CENTRE OF AUSTRALIA Full time**Customer Success Specialist** This role acts as the primary point of contact for the ECA's agents and connect customers with specific teams to address specific requests. As a Customer Support Assistant, you will work with customers directly to manage client relationships, opportunities or issues. **Objectives of this role** - Own the entire relationship...
-
Customer Support Associate
6 months ago
Ahmedabad, Gujarat, India EDUCATION CENTRE OF AUSTRALIA Full time**Customer Success Specialist** This role acts as the primary point of contact for the ECA's agents and connect customers with specific teams to address specific requests. As a Customer Support Assistant, you will work with customers directly to manage client relationships, opportunities or issues. **Objectives of this role** - Own the entire relationship...
-
Customer Support Executive
3 months ago
Gota, Ahmedabad, Gujarat, India QDev Technolab Full timeCustomer Service Responsibilities list: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information by using the right...