Customer Support Associate

6 months ago

Ahmedabad Gujarat, India Currently Tech Private Limited Full time

Greetings from Currently....

We are urgently looking for a talented **Customer Support Executive** in our Social media industry at Ahmedabad Location.

Experience Level: Intern-2 years

As a Customer Support Executive at Currently, you will play a pivotal role in ensuring the satisfaction and success of our users. You will be responsible for managing a team of customer support representatives, developing and implementing support strategies, and continuously improving our customer service processes.

**Responsibilities**:
Issue Resolution:

- Handle escalated customer issues and ensure their prompt resolution.
- Act as a point of contact for complex customer inquiries and complaints.
- Work as cross cross-functional team member to resolve customer issues.
- Be proactive about solving issues and helping customer/user.

Data Analysis:

- Analyze customer support data to identify trends, areas for improvement, and opportunities to streamline processes.
- Utilize data to make informed decisions and drive improvements in customer service operations.

Team Leadership:

- Lead and mentor a team of customer support representatives.
- Provide coaching and guidance to team members to ensure a high level of service quality.
- Monitor team performance, conduct regular performance evaluations, and set clear goals and expectations.

Customer Service Strategy:

- Develop and implement customer service strategies to enhance the overall customer experience.
- Collaborate with cross-functional teams to improve product usability and address customer pain points.

**Qualifications**:

- Bachelor's degree in a relevant field preferred.
- 0-2 years of experience in customer support or a related field.
- Strong communication and interpersonal skills.
- Leadership and team management abilities.
- Analytical mindset with the ability to use data for decision-making.
- Knowledge of social media platforms and online communities is a plus.
- Problem-solving skills and a customer-centric approach.
- Ability to adapt to a fast-paced, dynamic environment.

**Benefits**:

- Competitive salary.
- Health, dental, and vision insurance.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- Employee wellness programs.

Thanks & Regards,

Yamini Patel

HR Manager

8511190784

**Salary**: ₹1,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

  • Customer Support Associate

    4 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    7 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    7 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    7 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India Agriown Farmtech Pvt. Ltd. Full time

    **Job Title**: Customer Support Associate **Location**: Entrepreneurship Development Institute of India Bhat Gandhinagar Gujarat 382428 **Company**: AgriOwn Farmtech Pvt. Ltd. **About Us**: AgriOwn Farmtech Pvt. Ltd. is a leading provider of innovative agricultural solutions dedicated to supporting farmers and improving agricultural productivity. We...

  • Customer Support Associate

    3 months ago

    Makarba, Ahmedabad, Gujarat, India Group Bayport Full time

    Group Bayport India "At Group Bayport, harnessing innovative print technologies to improve everyday personal and professional lives is what we do. That focus is driven by our dedication to empowering individual, group, and business self-expression by tapping into the dynamic possibilities of fully customizable products." Position : Customer Support...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India DIGITEL MEDIA LLP Full time

    HIRING Customer Support Associate ( US - International Voice Process ) We are Hiring an Associate & Sr. Customer Support Associate for International BPO for US Lead Generation Campaign. **Salary**: Best in the Industry **Designation**: Associate & Senior Associate (International Voice Process) **Shift**: Night Shifts Only **Shift Timing**: - 7 Pm to 5...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India DIGITEL MEDIA LLP Full time

    HIRING Customer Support Associate ( US - International Voice Process ) We are Hiring an Associate & Sr. Customer Support Associate for International BPO for US Lead Generation Campaign. **Salary**: Best in the Industry **Designation**: Associate & Senior Associate (International Voice Process) **Shift**: Night Shifts Only **Shift Timing**: - 7 Pm to 5...

  • Customer Support Associate

    2 months ago

    Ahmedabad, India OMSGURU Solutions PVT.LTD Full time

    Job Description - Customer Service AssociateCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. Minimum Experience: 2 YearsMust Have Skills:Excellent communicationFluent in Hindi & EnglishWorking knowledge of Microsoft ExcelTyping Speed of minimum 30 Words Per...

  • Customer Support Associate

    2 months ago

    Thaltej, Ahmedabad, Gujarat, India Digitel media LLP Full time

    **Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)** **Company**: Digitel Media LLP **Location**: S.G Highway, Ahmedabad, Gujarat **Shift**: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off) **Salary**: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives **Employment...

  • Customer Support Associate

    3 months ago

    Ahmedabad, Gujarat, India World Goods Marketplace WOGOM Full time

    **Key Responsibilities**: - ** Issue Resolution**: Address and resolve customer complaints, concerns, and issues effectively either on your level or by directing them to the concerned departments, ensuring a high level of customer satisfaction. - ** Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate...

  • Customer Support Associate

    3 months ago

    Ahmedabad, Gujarat, India World Goods Marketplace Pvt Ltd Full time

    **Key Responsibilities**: - **Issue Resolution**: Address and resolve customer complaints, concerns, and issues effectively either on your level or by directing them to the concerned departments, ensuring a high level of customer satisfaction. - **Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate information...

  • Customer Support Representative

    3 months ago

    Ahmedabad, Gujarat, India Otrix Life Science Full time

    **Description**: We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The Customer Support Representative will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive customer experience. If you have excellent communication skills and a passion for...

  • Customer Support Associate

    7 months ago

    Ahmedabad, Gujarat, India Ims People Possible Full time

    **Greetings for the day!** **IMS Group is urgently hiring for Customer Support Associates!!** **Kindly find below the job description!** **About Company**: IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support,...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India EDUCATION CENTRE OF AUSTRALIA Full time

    **Customer Success Specialist** This role acts as the primary point of contact for the ECA's agents and connect customers with specific teams to address specific requests. As a Customer Support Assistant, you will work with customers directly to manage client relationships, opportunities or issues. **Objectives of this role** - Own the entire relationship...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India EDUCATION CENTRE OF AUSTRALIA Full time

    **Customer Success Specialist** This role acts as the primary point of contact for the ECA's agents and connect customers with specific teams to address specific requests. As a Customer Support Assistant, you will work with customers directly to manage client relationships, opportunities or issues. **Objectives of this role** - Own the entire relationship...

  • Customer Support Associate

    6 months ago

    Vadodara, Gujarat, India Neelam Enterprise Full time

    Customer Support Associate BPO MNC Process: Voice Qualifications: HSC / Graduate Languages : Hindi and English Basic computing skills salary :Best in industry Shift: Rotational Shift and Rotational Weekly off 6 Days working. Best Place to work. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹15,000.00 per...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India Unlimited WP Pvt. Ltd. Full time

    **Work timing **will be 5:30 pm to 2:30 am - 5 days working, 40 leaves/year - **Responsibilities**: - Identifying new sales opportunities in the SaaS industry. - Explaining product features and benefits to prospective customers. - Setting and achieving short - and long-term sales targets. - Closing leads generated by the Sales department. - Conducting...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India sri sai overseas recruitments Full time

    **Customer support Assosiate** **Exp**:2 Years** **Salary : 2 lpa to 3lpa** **Skill**: - **Erp, Tally, Communication skill, knowledge of Inconterms, Payment terms.** **Responsibility**: - **Order Input**: - **Order Processing**: - **Document Preparation**: - **Invoice**: - **Packing List**: - **BL** **Job Types**: Full-time,...