Customer Support Associate

2 months ago

Thaltej Ahmedabad Gujarat, India Digitel media LLP Full time

**Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)**

**Company**: Digitel Media LLP
**Location**: S.G Highway, Ahmedabad, Gujarat
**Shift**: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off)
**Salary**: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives
**Employment Type**: Full Time, Permanent
**Education**: Under Graduate/ Graduate

**Benefits**:

- Health insurance
- Leave encashment
- Performance-based incentives including commission, quarterly bonus

**Job Roles and Responsibilities**:
**Customer Engagement**:

- Conduct outbound calls to potential customers in the US.
- Effectively communicate to understand customer needs and generate leads.
- Maintain a high level of professionalism and customer service orientation.

**Lead Generation**:

- Utilize scripts and product knowledge to effectively gather and qualify leads.
- Document and update customer records based on interactions.

**Performance Metrics**:

- Meet and exceed daily and monthly targets for lead generation and call quality.
- Contribute to team targets and collaborate with colleagues to achieve goals.

**Compliance and Reporting**:

- Adhere to company policies and procedures consistently.
- Provide regular reports and updates on call outcomes and lead quality.

**Skills and Qualifications**:

- Strong verbal communication skills in English (preferred).
- Ability to work night shifts aligned with US timings.
- Prior experience in customer service or sales preferred but not mandatory.
- High school diploma; additional education or certification in customer service is a plus.

**Work Environment**:

- Fast-paced and target-driven environment.
- Opportunity for career growth and skill development in the BPO industry.

**Job Types**: Full-time, Permanent, Fresher

**Schedule**:

- Night shift
- Fixed shift
- Monday to Friday
- US shift

**Supplemental pay types**:

- Commission pay
- Performance bonus
- Quarterly bonus

**Ability to commute/relocate**:

- Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Shift availability**:

- Night Shift (preferred)

**HR Executive(Female Only)**

**Requirements**:

- Bachelor’s degree in Human Resources or a related field.
- Experience in recruiting, training, or organizational development.
- Knowledge of MS Office, HRIS, ATS, and HR analytics.
- Excellent communication and interpersonal skills.
- Expertise in resolving conflicts and fostering healthy workplace relationships.
- Strong critical thinking and problem-solving skills.
- Thorough knowledge of employment laws, regulations, and best practices.

**Recruitment and Selection**
- Identifying the hiring needs of the organisation and creating job descriptions.

**Job Posting and Advertising**

**Selection Processes (With the help of HR Manager)**
- Negotiating salary and other compensation terms and extending an offer of employment.

**About the Role**:
As an HR Executive, you will play a pivotal role in managing various human resources functions within our organization. **Applicant Tracking and Reporting**
- Preparing reports on recruiting activities.

**Employer Branding**
- Developing and maintaining the company’s employer brand, including creating a positive image and reputation as an employer of choice.

**Onboarding and Orientation**
- Facilitating the onboarding process for new hires.
- Conducting induction programs to provide information about the company, its policies and procedures.
- Introducing new employees to their colleagues and managers.

**Employee Relations**
- Handling employee queries and promoting a positive and productive workplace culture.

**Internal Compliance**
- Ensuring all recruitment processes comply with legal requirements and regulations.
- Maintaining records and documentation as required.

Pay: ₹16,000.00 - ₹22,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Work Location: In person

**Speak with the employer**
+91 8160372749

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