Customer Support Associate

6 months ago

Ahmedabad Gujarat, India EDUCATION CENTRE OF AUSTRALIA Full time

**Customer Success Specialist**

This role acts as the primary point of contact for the ECA's agents and connect customers with specific teams to address specific requests. As a Customer Support Assistant, you will work with customers directly to manage client relationships, opportunities or issues.

**Objectives of this role**
- Own the entire relationship with assigned clients, including training and performance management.
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of the partnership.
- Develop and maintain customer-success strategies and best practices, as well as customer-support content.
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
- Maintain existing customer-success metrics and data as directed.

**Responsibilities**
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
- Facilitate interaction and workflow among different team members to optimize the process.
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
- Prepare documentation or visuals of campaign performance for client; analyze trends in conversion scores to identify areas for improvement.
- Work with sales and marketing teams to boost agent referrals and develop case studies.

**Required skills and qualifications**:

- Two to five years of experience in Customer Success, Higher-Ed Counselling, Account Management or Sales in Higher-Ed.
- Strong skills in verbal and written communications, strategic planning, and knowledge about International Education.
- Analytical and process-oriented mindset.
- Ability to work effectively across multiple departments.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Ahmedabad, Gujarat (required)

Ability to Relocate:

- Ahmedabad, Gujarat: Relocate before starting work (required)

**Speak with the employer**

+91 7490055009

  • Customer Support Associate

    4 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    7 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    7 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    7 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India Agriown Farmtech Pvt. Ltd. Full time

    **Job Title**: Customer Support Associate **Location**: Entrepreneurship Development Institute of India Bhat Gandhinagar Gujarat 382428 **Company**: AgriOwn Farmtech Pvt. Ltd. **About Us**: AgriOwn Farmtech Pvt. Ltd. is a leading provider of innovative agricultural solutions dedicated to supporting farmers and improving agricultural productivity. We...

  • Customer Support Associate

    3 months ago

    Makarba, Ahmedabad, Gujarat, India Group Bayport Full time

    Group Bayport India "At Group Bayport, harnessing innovative print technologies to improve everyday personal and professional lives is what we do. That focus is driven by our dedication to empowering individual, group, and business self-expression by tapping into the dynamic possibilities of fully customizable products." Position : Customer Support...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India DIGITEL MEDIA LLP Full time

    HIRING Customer Support Associate ( US - International Voice Process ) We are Hiring an Associate & Sr. Customer Support Associate for International BPO for US Lead Generation Campaign. **Salary**: Best in the Industry **Designation**: Associate & Senior Associate (International Voice Process) **Shift**: Night Shifts Only **Shift Timing**: - 7 Pm to 5...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India DIGITEL MEDIA LLP Full time

    HIRING Customer Support Associate ( US - International Voice Process ) We are Hiring an Associate & Sr. Customer Support Associate for International BPO for US Lead Generation Campaign. **Salary**: Best in the Industry **Designation**: Associate & Senior Associate (International Voice Process) **Shift**: Night Shifts Only **Shift Timing**: - 7 Pm to 5...

  • Customer Support Associate

    2 months ago

    Ahmedabad, India OMSGURU Solutions PVT.LTD Full time

    Job Description - Customer Service AssociateCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. Minimum Experience: 2 YearsMust Have Skills:Excellent communicationFluent in Hindi & EnglishWorking knowledge of Microsoft ExcelTyping Speed of minimum 30 Words Per...

  • Customer Support Associate

    2 months ago

    Thaltej, Ahmedabad, Gujarat, India Digitel media LLP Full time

    **Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)** **Company**: Digitel Media LLP **Location**: S.G Highway, Ahmedabad, Gujarat **Shift**: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off) **Salary**: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives **Employment...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India Currently Tech Private Limited Full time

    Greetings from Currently....!! We are urgently looking for a talented **Customer Support Executive** in our Social media industry at Ahmedabad Location. Experience Level: Intern-2 years As a Customer Support Executive at Currently, you will play a pivotal role in ensuring the satisfaction and success of our users. You will be responsible for managing a...

  • Customer Support Associate

    3 months ago

    Ahmedabad, Gujarat, India World Goods Marketplace WOGOM Full time

    **Key Responsibilities**: - ** Issue Resolution**: Address and resolve customer complaints, concerns, and issues effectively either on your level or by directing them to the concerned departments, ensuring a high level of customer satisfaction. - ** Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate...

  • Customer Support Associate

    3 months ago

    Ahmedabad, Gujarat, India World Goods Marketplace Pvt Ltd Full time

    **Key Responsibilities**: - **Issue Resolution**: Address and resolve customer complaints, concerns, and issues effectively either on your level or by directing them to the concerned departments, ensuring a high level of customer satisfaction. - **Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate information...

  • Customer Support Representative

    3 months ago

    Ahmedabad, Gujarat, India Otrix Life Science Full time

    **Description**: We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The Customer Support Representative will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive customer experience. If you have excellent communication skills and a passion for...

  • Customer Support Associate

    7 months ago

    Ahmedabad, Gujarat, India Ims People Possible Full time

    **Greetings for the day!** **IMS Group is urgently hiring for Customer Support Associates!!** **Kindly find below the job description!** **About Company**: IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support,...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India EDUCATION CENTRE OF AUSTRALIA Full time

    **Customer Success Specialist** This role acts as the primary point of contact for the ECA's agents and connect customers with specific teams to address specific requests. As a Customer Support Assistant, you will work with customers directly to manage client relationships, opportunities or issues. **Objectives of this role** - Own the entire relationship...

  • Customer Support Associate

    6 months ago

    Vadodara, Gujarat, India Neelam Enterprise Full time

    Customer Support Associate BPO MNC Process: Voice Qualifications: HSC / Graduate Languages : Hindi and English Basic computing skills salary :Best in industry Shift: Rotational Shift and Rotational Weekly off 6 Days working. Best Place to work. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹15,000.00 per...

  • Customer Support Associate

    6 months ago

    Ahmedabad, Gujarat, India Unlimited WP Pvt. Ltd. Full time

    **Work timing **will be 5:30 pm to 2:30 am - 5 days working, 40 leaves/year - **Responsibilities**: - Identifying new sales opportunities in the SaaS industry. - Explaining product features and benefits to prospective customers. - Setting and achieving short - and long-term sales targets. - Closing leads generated by the Sales department. - Conducting...

  • Customer Support Associate

    6 months ago

    Vadodara, Gujarat, India Career Spot HR Solution Full time

    We are hiring Customer Support Associate for Vasna Vadodara location. Salary for : freshers & Under graduate Ctc: 13870 + unlimited incentive Take home: 11360 Salary for : Experience & Graduation Ctc: 14950 + unlimited incentive Take home: 12398 Note: Kanthiyavadi language compulsory **Job Types**: Full-time, Fresher **Salary**: ₹11,360.00 -...