Customer Support Executive

2 weeks ago


Calicut, India Scientia Innovations pvt ltd Full time

**Responsibilities : Data Entry || Inbound Calls II Customer Service II Problem Solving**
- _Data Entry_
- _Manage incoming calls and customer service inquiries_
- _Provide information about products and services, take/cancel orders, and record details of complaints_
- _Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken_
- _Follow up to ensure that appropriate actions are taken on customer requests_
- _Refer unresolved customer grievances or special requests to designated departments for further investigation_

**Job Types**: Regular / Permanent, Full-time, Fresher

**Salary**: From ₹9,649.68 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Nilambur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Expected Start Date: 02/01/2023



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