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Customer Support Executive
4 weeks ago
We are seeking a highly motivated and customer-centric individual to join our rapidly growing team as a Customer Support Executive. In this role, you will play a vital role in fostering positive relationships with our customers by providing timely and effective support across our communications portal.
**Key Responsibilities**:
- Champion a positive experience: Actively listen to customer concerns, identify and address their needs with empathy and professionalism, and ensure their satisfaction with every interaction.
- Collaborate for success: Work seamlessly with internal teams to promptly resolve complex customer issues and contribute to continuous process improvement.
- Maintain meticulous records: Document customer interactions and transactions accurately, ensuring data integrity and facilitating efficient support delivery.
- Contribute to knowledge development: Share expertise and insights into customer needs, assisting in the development of informative FAQs and user guides.
- Stay ahead of the curve: Proactively seek knowledge of product updates and effectively communicate relevant information to enhance customer experience.
**Qualifications**:
- Exceptional communication skills: Possess a strong command of written and verbal communication (English), enabling you to articulate clearly and concisely while building rapport with customers.
- Demonstrated problem-solving aptitude: Approach challenges with a proactive and analytical mindset, finding effective solutions with a customer-centric approach.
- Prior customer support experience: Have a proven track record of success in delivering exceptional customer service, demonstrating a thorough understanding of best practices and service principles.
- Teamwork and collaboration: Thrive in a collaborative environment, fostering strong relationships with colleagues and effectively contributing to team success.
- Night shift availability: Openness to working night shifts is mandatory.
**Salary**: ₹15,000.00 - ₹40,000.00 per month
Day range:
- Monday to Friday
Shift:
- Night shift
- US shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Kozhikode, Kerala (required)
Ability to Relocate:
- Kozhikode, Kerala: Relocate before starting work (required)
Work Location: In person
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