Customer Support Executive

4 weeks ago


Calicut, India IOCOD Infotech Pvt. Ltd. Full time

We are seeking a highly motivated and customer-centric individual to join our rapidly growing team as a Customer Support Executive. In this role, you will play a vital role in fostering positive relationships with our customers by providing timely and effective support across our communications portal.

**Key Responsibilities**:

- Champion a positive experience: Actively listen to customer concerns, identify and address their needs with empathy and professionalism, and ensure their satisfaction with every interaction.
- Collaborate for success: Work seamlessly with internal teams to promptly resolve complex customer issues and contribute to continuous process improvement.
- Maintain meticulous records: Document customer interactions and transactions accurately, ensuring data integrity and facilitating efficient support delivery.
- Contribute to knowledge development: Share expertise and insights into customer needs, assisting in the development of informative FAQs and user guides.
- Stay ahead of the curve: Proactively seek knowledge of product updates and effectively communicate relevant information to enhance customer experience.

**Qualifications**:

- Exceptional communication skills: Possess a strong command of written and verbal communication (English), enabling you to articulate clearly and concisely while building rapport with customers.
- Demonstrated problem-solving aptitude: Approach challenges with a proactive and analytical mindset, finding effective solutions with a customer-centric approach.
- Prior customer support experience: Have a proven track record of success in delivering exceptional customer service, demonstrating a thorough understanding of best practices and service principles.
- Teamwork and collaboration: Thrive in a collaborative environment, fostering strong relationships with colleagues and effectively contributing to team success.
- Night shift availability: Openness to working night shifts is mandatory.

**Salary**: ₹15,000.00 - ₹40,000.00 per month

Day range:

- Monday to Friday

Shift:

- Night shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Kozhikode, Kerala (required)

Ability to Relocate:

- Kozhikode, Kerala: Relocate before starting work (required)

Work Location: In person



  • Calicut, India STEM-Xpert, Techgenius Innovations Pvt Ltd Full time

    **Role Description** This is a full-time role for a Customer Support Executive at STEM-Xpert located in Kozhikode. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our students and clients. This includes addressing inquiries, resolving issues, providing technical support, and ensuring customer...


  • Calicut, India YouGotaGift Full time

    **Job Summary** We are looking for a Customer Support Executive to join our team! **Responsibilities**: - Resolving day-to-day customer complaints by ensuring highest levels of customer support and ensuring expectations are met in a timely and professional manner. - Monitor the performance of all customer-related operations and provide progress and status...


  • Calicut, India YouGotaGift Full time

    **Job Summary** We are looking for a Customer Support Executive to join our team!* * **Responsibilities**: - Resolving day-to-day customer complaints by ensuring highest levels of customer support and ensuring expectations are met in a timely and professional manner. - Monitor the performance of all customer-related operations and provide progress and...


  • Calicut, India fetch international Full time

    SOCIAL MEDIA CUSTOMER SUPPORTING EXECUTIVE Qualification - Graduation Work location - HiLITE Business park, Calicut Work shifts - Day (8am to 5.30pm) - Night (5.30pm to 2.30am) **Job Types**: Full-time, Fresher **Salary**: From ₹10,000.00 per month Schedule: - Day shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay -...


  • Calicut, Kerala, India STEM-Xpert, Techgenius Innovations Pvt Ltd Full time

    **Role Description** This is a full-time role for a Customer Support Executive at STEM-Xpert located in Kozhikode. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our students and clients. This includes addressing inquiries, resolving issues, providing technical support, and ensuring customer...


  • Calicut, Kerala, India WHIZSOFT TECHNOLOGIES Full time

    CUSTOMER SUPPORT EXECUTIVE Company Name: WHIZSOFT TECHNOLOGIES Location : Kinfra Advanced Technology park, Ramanattukara,Kozhikode Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Work Location: In person


  • Calicut, Kerala, India AROOHA TRAVEL AND TOURISM Full time

    Job Title: Customer Support Executive (Female) **Job Description**: Key Responsibilities: Resolve customer complaints and issues efficiently and courteously. Provide accurate information about products, services, and policies to customers. Escalate complex issues to the appropriate department for resolution. Keep accurate records of customer interactions...


  • Calicut, India YOUGotaGift Full time

    **Job Summary** As a Customer Support Executive at YOUGotaGift, you will be responsible for delivering exceptional customer service and resolving inquiries and issues over the phone. Your primary objective will be to ensure customer satisfaction by providing timely and accurate assistance. This role requires excellent communication skills, problem-solving...


  • Calicut, India fetch international Full time

    SOCIAL MEDIA CUSTOMER SUPPORTING EXECUTIVE Qualification - Graduation Work location - HiLITE Business park, Calicut Work shifts - Day (8.30am to 5.30pm) - Night (5.30pm to 2.30am) **Job Types**: Full-time, Fresher **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,000.00 - ₹13,000.00 per month Schedule: - Day shift - Night...


  • Calicut, Kerala, India AROOHA TRAVEL AND TOURISM Full time

    Job Description: Customer Support Executive (Immediate Joining) Company: Arooha Travel and Tourism Location: Calicut. Position Type: Full-time, Permanent Gender Preference: Female Languages Required: Fluent in English and Hindi Experience: Minimum 1 year in customer support and tele-calling Job Responsibilities: Handle customer inquiries and provide...


  • Calicut, Kerala, India AROOHA TRAVEL AND TOURISM Full time

    Job Description: Customer Support Executive (Immediate Joining) Company: Arooha Travel and Tourism Location: Calicut. Position Type: Full-time, Permanent Gender Preference: Female Languages Required: Fluent in English and Hindi Experience: Minimum 6 months to 1 year in customer support and tele-calling Job Responsibilities: Handle customer inquiries...


  • Calicut, Kerala, India Hike HR Solutions Full time

    **A reputed firm in hilite business park hiring customer support executive for urgent basis** - Salary 15k+ - Exp/fresher - Good communication skill - Hilite business park - WT 10 to 6.30 **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year...


  • Calicut, Kerala, India Sadhguru Technologies Pvt Ltd Full time

    **Job Title**: Customer Service Executive **Location**: Kozhikode, Kerala **Office Timing**: Monday to Saturday, 10:00 AM to 6:30 PM **Qualification**: Graduation **Salary**: ₹15,000 per month (Inclusive of PF & ESI) **Experience**: **Job Summary**: The Customer Service Executive will be responsible for providing exceptional service to walk-in customers,...


  • Calicut, India Make Your Own Perfume (MYOP) LLP Full time

    Conducting customer satisfaction surveys to understand what areas of the companys services need improvements. - Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.- Dealing with customer issues and churning out an easy-to-follow solution. - Managing payment and delivery of customer...


  • Calicut, India Make Your Own Perfume (MYOP) LLP Full time

    **Responsibilities**: - Conducting customer satisfaction surveys to understand what areas of the companys services need improvements. - Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. - Dealing with customer issues and churning out an easy-to-follow solution. - Managing payment...


  • Calicut, India Bislap Business Solutions Full time

    Key duties and responsibilities - Resolving customer issues: Customer Care Executives are tasked with identifying and resolving customer problems or complaints in a timely and satisfactory manner. This may involve troubleshooting technical issues, processing returns or refunds, or escalating complex issues to higher levels of support. - Providing product or...


  • Calicut, India Bistux Solutions Pvt. Ltd. Full time

    We are seeking a dynamic and results-driven individual to join our team as a Sales and Customer Engagement Specialist. This multifaceted role involves identifying potential leads online, initiating contact through various channels, and managing the entire sales process from lead generation to customer onboarding and post-sale support. **Key...


  • Calicut, India Juaans Journey Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Calicut, India Life Pharmacy Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Calicut, India ODYSSIA Full time

    We are looking for a **Customer Care Executive** to join our team. As a Customer Care Executive, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and creating a positive customer experience. - Resolve customer...