Customer Support

2 weeks ago


Calicut, India Webeaz Technologies Pvt Ltd. Full time

**Customer support & Office administrator**

**Webeaz Technologies Pvt Ltd**:

- A Digital Transformation Company, with **head office in Bangalore** and **Branch office in Calicut - Kinfra Technology Park in Kakkancheri**. Also have a branch office in **Dubai**.

Currently We are hiring for **Customer support executive & Office administrator **to work for our **Calicut
- Kinfra Technology Park office.**

Your main goal for this role is provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

**Responsibilities**
- Understanding the products and services provided by the company.
- Coordinating projects and training activities of the company
- Course Training Coordination & Training Developments in charge.
- Developing training lessons with service delivery systems.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Salary**: As per Industry standards

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kakkanchery, Calicut - 673635, Kerala: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**

+91-XXXXXXXXXX

Expected Start Date: 05/01/2023



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