Reservation Associate

5 months ago

Nedumbassery Kochi Kerala, India FLORA HOSPITALITY INDIA Full time

A reservation agent or associate is responsible for assisting customers in making reservations for various services, such as hotel rooms, flights, rental cars, or activities. They must be knowledgeable about the products and services they offer and be able to answer any questions customers may have.

In addition to taking reservations, a reservation agent or associate may also be responsible for managing cancellations, changes to existing reservations, and refunds. They must be able to handle difficult situations with tact and diplomacy, while also maintaining a positive and professional demeanor.

Overall, a reservation agent or associate plays a crucial role in ensuring that customers have a positive experience when booking services and can rely on the company for their travel needs.

**RESERVATION AGENT DUTIES AND RESPONSIBILITIES**:

- Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities based on reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advance deposit requirements.
- Handles daily correspondence. Respond to inquiries and make reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Walk around with the client and ensure that they secure whatever services they need.
- Getting information about areas of interest to target more clients in particular seasons.
- Making arrangements for client’s travel programs.
- Tracks future room availability based on reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Open and close the availability as and when required by the hotel in all the GDS channels, IDS channels, and on the hotel website.
- Configuring rates on the hotel’s property management system.

**JOB DESCRIPTION**:RESERVATION AGENT

**REPORTS TO**:Front Office Manager

**PREREQUISITES**:
**Education**:
High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.

**Experience**:
Previous hotel-related experience desired. Experience in Hotel software and its functionalities.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8714601029

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