Reservation Associate

1 month ago


Kochi, India AccorHotel Full time
Job Description

Primary Responsibilities

  • Maximize room bookings by delivering a pleasant and efficient reservations service.
  • Ensure that reservations are dealt with effectively, while maximizing revenue.

People Management

  • Work with internal/external representatives from different functions for executing the reservations.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.

Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.

Operational Management

  • Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
  • Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
  • Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.

Array
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