Global Operations Support Agent

7 months ago


Bengaluru Karnataka, India Hemmersbach GmbH & Co. KG Full time

Opening, monitoring and updating incidents in our ticketing system
- India - Bangalore
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- Health insurance- Internal career development- International environment- Onboarding program**Your skills**:

- Previous experience (or equivalent) in dispatching would be an asset
- B2 English
- Basic IT knowledge would be an asset
- Need to work in shifts (nigh shifts and weekends may apply)
- Attention to details

**Your Tasks**:

- Administer incidents in the ticketing system (external and internal)
- Analyze and validate technician reporting and requests updates if necessary
- Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
- Act as communication point for dispatch service
- Provide administrative support
- Follow all of the processes and standards

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.



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