Global Operations Support Agent
6 days ago
Global Operations Support Agent
- India - Bangalore
- Professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Health insurance- Internal career development- International environment- Job with purpose- Mentor program- Mobile working- Onboarding program**Your skills**:
- Excellent English skills in oral and written
- Quick and efficient problem-solving ability
- Strong organizational skills with the ability to prioritize effectively;
- Ideally first experience in dispatching
- Willingness to work in shifts also covering night times and weekends
**Your Tasks**:
Opening, closing & monitoring of the incidents in the ticket system during the complete incident lifecycle
Monitoring the correct timelines (SLA);
Providing Level 1 support for end user issues and convey resolutions to end user queries;
Providing input toward Knowledge base maintenance;
Being single point of contact for the end users related to Issues/Requests.
We are ready to teach you everything including technical issues if needed.
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
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