Service Coordinator

4 months ago


Shivajinagar Bengaluru Karnataka, India CLASSIC FLOORING AND INTERIOR PVT LTD Full time

We are hiring Service Coordinator for Bangalore Location

**Service coordinator JD**
- Ensure smooth installation and Effective Execution of Service.
- Schedule service appointments and allocate resources efficiently for the projects
- Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
- Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
- Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
- Identify opportunities to improve service processes and efficiency.
- Ensure service requests are addressed within SLA time
- First time pass - 95% of the services issues are resolved during the first visit or as per the agreed SLA.
- Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
- Respond to client inquiries and communication within stipulated SLA.
- Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.

**If you are really interested call this number**

**ph: 7406077702**

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7406077702


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