Service Coordinator

6 months ago


Bengaluru Karnataka, India Kardex Full time

Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Service Coordinator to be based in Bangalore.

Act as a Level 1 customer support: schedule and dispatch workers, work crews, equipment, to appropriate locations according to customer requests, specifications, or needs. Communicate with Level 2 customer support - Field Technicians and Software Support Specialists.

Business Order Administration & Customer Service work focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns.

Ihre Aufgaben

RESPONSIBILITIES

Handle all phone calls from dedicated Customer Support Phone Number (Level 1 Support)
- Phone support - Basic phone support for the Kardex products

Creating service calls in the ERP/CRM C4 system and FSM.
- Responsible for all service calls from they are created until they are closed.
- Update CRM/ERP with customer data at every touch point with customer, such as E-mail, name and Phone numbers.

Schedule and dispatch:

- Define priority, schedule and coordinate all maintenances/repairs according to all service contracts.
- Own workers, work crews, equipment to appropriate locations according to customer requests, specifications, or needs.
- Raise and coordinate support calls for Level 2 Software Support
- Third party service providers

Coordinating the technicians - Following procedures for allocating installations, shows and exhibitions etc.

Communication
- Perform high level communication with customer, inform customer on the progress of support and assigned support resources (Level 2 Support)
- Keep all involved stakeholders updated on progress and status on current service cases.
- Handle information to/from technicians, key-technicians, managers etc.
- Pass information for invoicing to responsible colleagues

First point of escalation
- Follow the written escalation-procedure.

Others:

- Back up for LCS Director and Helpdesk when needed.
- DSR of Kardex and Subcontractor
- Weekly DSR Reports to Director
- Monthly DSR reports to FSM and Technicians
- Feedback from Customers on Weekly basis

**REQUIREMENTS**:

- Any Bachelor Degree (Relevant experience can compensate a lack of education)
- Experience with Customers’ calls handling.
- Computer knowledge having exposure to Excel.
- Working Knowledge on SAP could be added advantage.
- Familiar with cross functional support
- Excellent communication skills
- Customer oriented
- Socially presentable
- Confident, strong assertive team player
- Good interpersonal skills
- Ambitious and looking for growth.
- Methodological skills
- Knowledge of MS Windows operating systems (Services, user rights)
- Cost-conscious thinking and creativity
- Proficiency in English and Hindi
- Local language proficiency

Ihr Profil


  • Service Coordinator

    2 days ago


    Bengaluru, Karnataka, India Conquer Technologies Full time

    **Job Description: Service Coordinator** **Key Responsibilities**: **1. Client Coordination**: **Act as the primary point of contact for enterprise clients regarding service requests and support issues.** **Ensure client requirements are understood and addressed promptly.** **2. Service Management**: **Schedule and manage service appointments, ensuring...

  • Service Coordinator

    6 months ago


    Bengaluru, Karnataka, India NAVNIT GROUP Full time

    We are looking for HQ Coordinator for Telecom company based in Bangalore - Proven work experience as a Service Coordinator or similar role - Strong work ethic and service skills - Excellent communication and interpersonal skills - Stay up to date with services, policies and regulations - Strong record-keeping and analytical skills - Excellent organizational...

  • Service Coordinator

    6 months ago


    Bengaluru, Karnataka, India Avils Infra Pvt Ltd Full time

    **Service Coordinator** **Responsibilities**: - Assess client service needs and recommend appropriate solutions. - Create and maintain a directory of service providers and resources. - Establish and update a comprehensive client database to ensure effective service delivery. - Evaluate client issues and provide actionable recommendations for resolution. -...

  • Service Coordinator

    6 months ago


    Peenya, Bengaluru, Karnataka, India Talent Bee Consulting Full time

    ROLE: A Service Coordinator acts as an advocate for their clients and provides information on how they can access community services Responsibilities: **Service Planning and Scheduling** Service coordinators play an integral role in service planning and scheduling. They are responsible for assessing client requirements, determining project timelines, and...

  • Service Coordinator

    3 months ago


    Bengaluru, Karnataka, India Lucidspire Private Limited Full time

    **Key Responsibilities**: - **Coordinate Service Activities**: Schedule and manage service appointments, ensuring timely and efficient service delivery to clients. - **Customer Communication**: Act as the primary point of contact for customers, addressing inquiries, concerns, and service requests promptly. - **Documentation**: Maintain accurate records of...

  • Service Coordinator

    6 months ago


    Bengaluru, Karnataka, India Hykon India Limited Full time

    1. Coordinate service activities, including scheduling appointments, dispatching technicians, and managing service requests. 2. Serve as the primary point of contact for clients, providing timely responses to inquiries and resolving issues. 3. Collaborate with internal teams to allocate resources effectively and ensure timely delivery of services. 4....


  • Bengaluru, Karnataka, India VAPS Knowledge Service Pvt Ltd Full time

    Develops and executes sales presentations to potential clients - Creates proposals for providing staffing services, customized to prospective clients needs - Develops and implements sales plans and associated activities - New Client Acquisition by engaging with key stakeholders in the prospective organization. - Creating new business opportunities &...

  • Service Coordinator

    4 months ago


    Shivajinagar, Bengaluru, Karnataka, India CLASSIC FLOORING AND INTERIOR PVT LTD Full time

    We are hiring Service Coordinator for Bangalore Location **Service coordinator JD** - Ensure smooth installation and Effective Execution of Service. - Schedule service appointments and allocate resources efficiently for the projects - Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates. -...

  • Service Coordinator

    6 months ago


    Indiranagar, Bengaluru, Karnataka, India WANG PROFESSIONALS PRIVATE LIMITED Full time

    Service Coordinator Service Coordinator Education - B.COM. Preparing Quotation and sending to customers. Attending service complaints Interacting with customers independently. Placement of Engineers/ Technician on daily basis against customer complaints/ installation etc. Follow up on outstanding payments. Job Location - Indiranagar, Bengaluru **Job...

  • Service Coordinator

    6 months ago


    Bengaluru, Karnataka, India AMS Human Resources Pvt. Ltd. Full time

    **Job Title - Field Service Co-Ordinator** **Address - **13-D,12-D,13-c and 13-B KIADB Industrial Area, 562107, Attibele, Karnataka **Task**: - Collaboration with the field team - Update the leads in the CRM tool. - Coordinate with ASM for Lead updates. - Analysis of all the lead reports. **Expertise**: - Team Management - Client Relationship...

  • Service Coordinator

    6 months ago


    White Field, Bengaluru, Karnataka, India SAN Engineering & Locomotive Co.Ltd Full time

    This role involves a crucial aspect of our operations - the preparation of quotations for tenders. We are seeking an organized and detail-oriented individual who can effectively manage this responsibility while also coordinating service-related activities. **Position: Service Coordinator** **Responsibilities**: - **Quotation Preparation**: - Prepare...

  • Service Coordinator

    2 months ago


    Bengaluru, Karnataka, India Aanet Talent Global Solutions Full time

    **Key responsibilities of the job**: - Assess the service needs of clients and connect them with the correct provider - Communicating with executives and upper management regularly - Overlooking the daily functions of the business - Maintaining a healthy relationship with suppliers and stakeholders - Evaluating costs and maintaining profit margins -...


  • Bengaluru, Karnataka, India Johnson & Johnson Full time

    Johnson & Johnson is recruiting for some phenomenal opportunities for its newly launched Global Services (GS) hub in Bangalore, India. GS Bangalore will be an industry player among the business services in Bangalore IT Hub, which is well equipped with the latest technology and modern infrastructure. This is your chance to work with the best talent in a...

  • Service Coordinator

    6 months ago


    Shivaji Nagar, Bengaluru, Karnataka, India CLASSIC FLOORING AND INTERIOR PVT LTD Full time

    We are hiring Service coordinator For Bangalore Shivaji Nagar Location **We are Hiring for service coordinator role** **JD** **1) Checking of stock in the system** **2) Handling of the customer queries** **3) Co-ordinate with sales team & branches** **4) Co-ordinate with logistics department** **5) Taking care of installation sites & managing site...


  • Bengaluru, Karnataka, India Amith Garment Services Full time

    1) Qualification:Diploma in engineering/BE. 2) 2-4 years experience of handling similar position 4) Immediate joiners are prefered. 5)To coordinate activities related to repair/service /calibration activities 6)should have work expience in instruments based company Pay: ₹20,000.00 - ₹25,000.10 per month Schedule: - Day shift - Fixed...

  • Service Coordinator

    6 months ago


    Shivajinagar, Bengaluru, Karnataka, India CLASSIC FLOORING AND INTERIOR PVT LTD Full time

    We are hiring Service coordinator for Bangalore **1) Handling of customers queries.** **2) Co-ordination with sales team & Branches** **3) Co-ordinate with Logistics department** **4) Taking care of Installation sites & managing site supervisors schedule** PH: 7406077702 **Job Types**: Full-time, Permanent Pay: ₹11,217.65 - ₹28,436.11 per...


  • Bengaluru, India veega service Full time

    We are Hiring for EVENT COORDINATOR. QUALIFICATION: bachelor degree SALARY: UPTO 35K location: Banglore, karnataka Experience: 1+ years Note:people who have more passion on photography industry would be prefreable. Role Description This is a full-time on-site role for an Event Coordinator located in Bengaluru. The Event Coordinator will be responsible...


  • Bengaluru, Karnataka, India Lenovo Full time

    **General Information**: - Req #- WD00071541- Career area: - Services- Country/Region: - India- State: - Karnataka- City: - BANGALORE- Date: - Tuesday, September 17, 2024- Working time: - Full-time**Additional Locations**: - India - Karnātaka - Bangalore - India - Karnātaka - BANGALORE **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own...


  • Bengaluru, Karnataka, India Baker Hughes Full time

    **Do you enjoy learning in a technical environment?**: **Would you like to work with cutting-edge technology?**: Join our growing team We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production, and maximize reservoir value. We work with internal teams to facilitate field...

  • Sales Coordinator

    6 months ago


    Yeshwanthpur, Bengaluru, Karnataka, India Right Track Corporate Service Full time

    Hiring Sales Coordinator for Hydraulics Manufacturing company Location : Yeshwanthpur, Bangalore Exp : Min 1 year Qual : B.E Mechanical Job Role: - Identifying new Sales Opportunities - Coordinating with Sales Team to connect with stake holders - Prepare Quotations & invoices - Update Customer Database in Software. **Salary**: ₹20,000.00 -...