Service Coordinator

4 weeks ago


Bengaluru Karnataka, India Conquer Technologies Full time

**Job Description: Service Coordinator**

**Key Responsibilities**:
**1. Client Coordination**:
**Act as the primary point of contact for enterprise clients regarding service requests and support issues.**

**Ensure client requirements are understood and addressed promptly.**

**2. Service Management**:
**Schedule and manage service appointments, ensuring timely delivery of support and solutions.**

**Oversee device repairs, replacements, and warranty claims.**

**3. Enterprise Account Support**:
**Collaborate with the sales and technical teams to provide end-to-end service solutions for enterprise accounts.**

**Maintain accurate records of client interactions, service agreements, and SLAs.**

**4. Technical Coordination**:
**Work closely with Apple-certified technicians and IT teams to ensure quick issue resolution.**

**Monitor the progress of technical issues and provide updates to clients.**

**5. Process Improvement**:
**Identify bottlenecks in service delivery and propose solutions for operational efficiency.**

**Stay updated with Apple policies, service programs, and product updates.**

**6. Reporting and Documentation**:
**Prepare regular service reports and share insights with the management team.**

**Ensure compliance with Apple’s guidelines and enterprise standards.**

Pay: ₹20,000.00 - ₹23,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (required)

Work Location: In person



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