Avp - Cx Operations

3 weeks ago

Gurgaon, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

**What You'll Bring**:

- Establish control programs centrally across all Operational Functions.
- Must have a thorough understanding of the functional aspects of the Bureau Application.
- Must develop deep understanding on data and the match merge rules in the system.
- Identify and provide resolutions for issues raised.
- Meeting TATs & Accuracy standards in conjunction with the company’s requirements and expectations.
- Defining & reviewing of policies & Standard operating procedures (SOP’s).
- Preparing daily/monthly reports with details of the productivity, quality & SLAs.
- Co-ordination with TransUnion CIBIL members to resolve their queries / problems.
- Maintaining high standard of quality & achieving high level of productivity.
- Work closely with technical and operational team.
- Developing and maintaining a continuous improvement approach to ensure processes and controls keep up with the changes.

**Impact You'll Make**:
**Experience and Skills**
- Graduation Degree / Master’s degree in Business Administration/ Analytics/ Governance/ Risks and Control profile or a related field.
- Minimum 10+ years of relevant experience
- Ability to render recommendation on process framework based on business requirements.
- Executive presence and assertiveness.
- Ability to perform multiple tasks in environment that changes daily based on incoming work.
- Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
- Strong communication, organizational, verbal & written skills.
- High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Job Title

Specialist IV, Business Operations

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