General Manager Operations

4 weeks ago

gurgaon, India IGT Solutions Full time
Position: General Manager Operations (Banking / Cards Domain)
Overview:
IGT Solutions is seeking a General Manager Operations (BPO) to oversee and manage the company’s CX operations business in Banking / Cards domain. The ideal candidate will bring a wealth of experience in banking/cards operations, a strategic mindset, and a strong track record of achieving operational excellence and will be responsible for ensuring the overall efficiency, profitability, and growth of the organization, while developing and implementing effective operational strategies and processes.
Responsibilities:
You will be responsible for overseeing and managing the overall operations of our banking/cards process.
Develop and implement operational strategies and processes that align with the organization’s goals and objectives for BPO operations, ensuring that they are efficient, effective, and meet client needs. Drive Continuous improvements and innovations to enhance quality, CSAT
Collaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visits
Meet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business
End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients
Position IGT Solutions as a major player in the customer services.
Monitor and evaluate key performance indicators, with a strong emphasis on P&L and EBITDA, making necessary adjustments to improve efficiency and profitability.
Oversee the daily operations of the company, ensuring that all departments are working effectively and efficiently.
Develop and maintain effective relationships with clients, suppliers, and stakeholders to ensure the smooth flow of operations.
Monitor and evaluate key performance indicators, making necessary adjustments to improve efficiency and profitability.
Identify and mitigate risks that may negatively impact the organization’s operations.
Manage and lead teams, providing direction, guidance, and support to ensure they achieve their targets.
Collaborate with other members of the executive team to develop and implement overall company strategies.
Ensure compliance with all regulatory requirements and standards.
Identify opportunities for growth and expansion and develop plans to capitalize on them.
Requirements:
Bachelor’s degree in business, operations management, or a related field; a master’s degree is preferred.
Overall 15+ years of experience with 10+ years of senior leadership experience in operations within the banking/cards industry.
In-depth knowledge of (banking/cards) operations, regulations, and industry best practices
Demonstrated ability to develop and implement effective operational strategies and processes.
Strong leadership and management skills, with the ability to lead and inspire teams.
Excellent communication, interpersonal, and negotiation skills.
Strong analytical and problem-solving skills.
Ability to work under pressure, handle multiple tasks, and meet deadlines.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

  • Assistant Vice President, VBS Operations, India

    3 weeks ago

    gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Products?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one of the...

  • Assistant Vice President, VBS Operations, India

    1 week ago

    gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Products?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one of the...

  • Assistant Vice President, VBS Operations, India

    4 days ago

    Gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Products?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one of the...

  • General Manager

    4 weeks ago

    Gurgaon, Haryana, India iimjobs Full time

    Our client is a leading telecom player looking to hire a General Manager-Marketing to be based in Gurugram.Responsibilities: Own endtoend P&L, sales activities, product fitment and fulfilment Responsible for bilateral arrangements and negotiating optimal settlements, agreements, termination rates and terms with international carrier partners. Define and...

  • [Apply Now] General Manager Operations

    3 weeks ago

    Gurgaon, India IGT Solutions Full time

    Position: General Manager Operations (Banking / Cards Domain)Overview:IGT Solutions is seeking a General Manager Operations (BPO) to oversee and manage the company’s CX operations business in Banking / Cards domain. The ideal candidate will bring a wealth of experience in banking/cards operations, a strategic mindset, and a strong track record of achieving...

  • Manager Operations

    4 weeks ago

    Gurgaon, India IGT Solutions Full time

    Position: General Manager Operations (Banking / Cards Domain) Overview: IGT Solutions is seeking a General Manager Operations (BPO) to oversee and manage the company’s CX operations business in Banking / Cards domain. The ideal candidate will bring a wealth of experience in banking/cards operations, a strategic mindset, and a strong track record of...

  • Operations Manager

    2 months ago

    Gurgaon, India LR Energy Full time

    **Location: Gurgaon HQ** **Number of openings**:01 **Job Type**: Full-time **Company Overview**: LR Energy is a forward-thinking and innovative renewable energy company dedicated to advancing sustainable solutions that drive environmental and economic benefits. LR Energy is India’s leading generator of renewable energy with a proven track record in...

  • AVP Global Operations Delivery Leader

    4 days ago

    Gurgaon, India Wipro Digital Operations and Platforms Full time

    Role PurposeAs discussed, sharing job description forGlobal Operations Delivery LeaderJob Location:GurgaonWork From OfficeJob Description:OverviewThe role of the Global Operations Delivery Leader involves overseeing the Wipro international Digital Marketing & Online Advertising Sales Services operations. These operations are outsourced to Wipro by the...

  • AVP Global Operations Delivery Leader

    3 weeks ago

    gurgaon, India Wipro Digital Operations and Platforms Full time

    Role PurposeAs discussed, sharing job description for Global Operations Delivery LeaderJob Location: GurgaonWork From OfficeJob Description:OverviewThe role of the Global Operations Delivery Leader involves overseeing the Wipro international Digital Marketing & Online Advertising Sales Services operations. These operations are outsourced to Wipro by the...

  • Telesales Executive

    3 weeks ago

    Gurgaon, India Tax Manager Full time

    TaxManager.in, a subsidiary of Rising Advisory Services Pvt. Ltd., is a leading player in the financial advisory sector, providing a wide range of services including Accounts Management, GST Services, Company Registration, TDS, and Tax Management. With over 10 lakh individual tax filers and 2000 businesses registered with us, we cater to the needs of...

  • Telesales Executive

    1 week ago

    Gurgaon, India Tax Manager Full time

    TaxManager.in, a subsidiary of Rising Advisory Services Pvt. Ltd., is a leading player in the financial advisory sector, providing a wide range of services including Accounts Management, GST Services, Company Registration, TDS, and Tax Management. With over 10 lakh individual tax filers and 2000 businesses registered with us, we cater to the needs of...

  • General Manager

    3 weeks ago

    gurgaon, India 32nd Full time

    About 32NDEstablished in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32ND is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...

  • General Manager

    1 week ago

    gurgaon, India 32nd Full time

    About 32NDEstablished in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32ND is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...

  • General Manager

    4 days ago

    Gurgaon, India 32nd Full time

    About 32NDEstablished in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32ND is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...

  • General Manager

    2 weeks ago

    gurgaon, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while...

  • Senior General Manager

    2 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    The Order to Cash (OTC) department`s responsibility covers all end-to-end OTC business management. The order-to-cash team is responsible for efficiently managing the entire process from Customer Master data to order placement to cash collection. This includes order processing, invoicing, credit checks, payment processing, and dispute management of any issues...

  • Incident Response Analyst

    3 weeks ago

    Gurgaon, India Valvoline Global Operations Full time

    About the job Why Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an...

  • General Manager Administration

    3 weeks ago

    gurgaon, India IGT Solutions Full time

    Position: General Manager - AdminLocation: GurgaonEmployment type: PermanentJob type: Full timeIGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer...

  • General Manager Administration

    1 week ago

    gurgaon, India IGT Solutions Full time

    Position: General Manager - AdminLocation: GurgaonEmployment type: PermanentJob type: Full timeIGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer...

  • Incident Response Analyst

    1 month ago

    Gurgaon, India Valvoline Global Operations Full time

    About the jobWhy Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of...