CX Service Cloud Techno/Functional

1 month ago

Gurgaon, Haryana, India Oracle Full time

Job Description

Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle CX Service Cloud Applications. As an Oracle CX Service Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Service Cloud modules. You will be interacting with the customer to understand their business processes and map them to Service Cloud Modules. You will be expected to Design and develop solution using Oracle Service Cloud tools and technology to meet business requirement. Create comprehensive technical design document. Unit testing of the solution keeping end to end business flow in mind. Work as part of an existing team and communicate effectively with all the team member and business stake holders.We are looking for following Skills:6+ years of relevant experience in delivering technology solutions in Oracle Service Cloud space.Good hands on experience with OSvC BUI release.Hands on experience in all administration task including users, profiles, custom object creation, reports creation and Workspace creation.Hands on experience in JavaScript, PHP, HTML and CSS in OSvC space.Custom Script and Custom Processes (Event Handlers)Experience integrating with REST APIsStrong customer focus, excellent problem solving and analytical skills.Excellent communication skills.

Career Level - IC3

Responsibilities

"Position Overview:

Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle CX Service Cloud Applications. As an Oracle CX Service Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Service Cloud modules. You will be interacting with the customer to understand their business processes and map them to Service Cloud Modules. You will be expected to Design and develop solution using Oracle Service Cloud tools and technology to meet business requirement.

Create comprehensive technical design document. Unit testing of the solution keeping end to end business flow in mind.

Work as part of an existing team and communicate effectively with all the team member and business stake holders.

Job Responsibilities:

As an Oracle CX Service Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements which involves implementation of Oracle CX Service Cloud modules. You will be interacting with the customer to understand their business processes and map them to Service Cloud Modules. You will be expected to Design and develop solution using Oracle Service Cloud tools and technology to meet business requirement.

Create comprehensive technical design document. Unit testing of the solution keeping end to end business flow in mind.

Work as part of an existing team and communicate effectively with all the team member and business stake holders.

Education & Experience:

BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

6+ years relevant working experience

##Functional/Technical Knowledge & Skills:

6+ years of relevant experience in delivering technology solutions in Oracle Service Cloud space.

Good hands on experience with OSvC BUI release.

Hands on experience in all administration task including users, profiles, custom object creation, reports creation and Workspace creation.

Hands on experience in JavaScript, PHP, HTML and CSS in OSvC space.

Custom Script and Custom Processes (Event Handlers)

Experience integrating with REST APIs

Strong customer focus, excellent problem solving and analytical skills.

Excellent communication skills.

We expect candidate to have:

6+ years of relevant experience in delivering technology solutions in Oracle Service Cloud space.

Good hands on experience with OSvC BUI release.

Hands on experience in all administration task including users, profiles, custom object creation, reports creation and Workspace creation.

Hands on experience in JavaScript, PHP, HTML and CSS in OSvC space.

Custom Script and Custom Processes (Event Handlers)

Experience integrating with REST APIs

Strong customer focus, excellent problem solving and analytical skills.

Excellent communication skills.

# Personal Attributes:

  1. Self driven and result oriented
  2. Strong problem solving/analytical skills
  3. Strong customer support and relation skills
  4. Effective communication (verbal and written)
  5. Focus on relationships (internal and external)
  6. Strong willingness to learn new things and share them with others
  7. Influencing/negotiating
  8. Team player
  9. Customer focused
  10. Confident and decisive
  11. Values Expertise (maintaining professional expertise in own discipline)
  12. Enthusiasm
  13. Flexibility
  14. Organizational skills
  15. Values and enjoys coaching/knowledge transfer ability
  16. Values and enjoys teaching technical courses

Note: Should be flexible to work in rotational shifts if deployed on Support Projects

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer


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