Csr (Customer Service Representative)
6 months ago
**Objectives**
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets, generating leads when opportunities arise
**Responsibilities**
- Build expert, dynamic knowledge of the company’s products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
**Required skills and qualifications**
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹11,073.29 - ₹17,649.15 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Quarterly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
- Hindi (required)
Ability to Relocate:
- Mundka, Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
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