Customer Service Representative
6 months ago
Job Title: Customer Service Representative (CSR)
Company: IndiGo Airlines
Location: Maple High Street, 7th Floor, Hoshangabad Road, Bhopal Madhya Pradesh, 462026
Overview:
As a Customer Service Representative (CSR) at IndiGo Airlines, you will be an integral part of our customer support team, assisting passengers with their flight inquiries, bookings, and related services. This role offers an exciting opportunity to engage with customers, resolve their issues, and ensure a seamless travel experience.
**Responsibilities**:
- Provide accurate and timely assistance to customers, ensuring their needs are met efficiently.
- Utilize advanced CRM software and communication tools to manage customer interactions and maintain records.
- Collaborate with other departments, such as reservations and operations, to resolve customer issues effectively.
- Assist customers with one-way cab bookings and provide necessary support for ground transportation services.
- Adhere to company policies and procedures while delivering exceptional customer service at all times.
- Meet or exceed key performance indicators (KPIs) for call resolution time and customer satisfaction.
**Requirements**:
- High school diploma or equivalent qualification.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a passion for helping others.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computers and familiarity with CRM software preferred.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Prior experience in customer service or hospitality industry is a plus but not required.
**Benefits**:
- Competitive salary and performance-based incentives.
- Comprehensive training program to enhance your skills and knowledge.
- Career advancement opportunities within the company.
- Employee benefits, including medical insurance and travel discounts.
- Vibrant work culture with regular team events and recognition programs.
Join our team at IndiGo Airlines and be a part of India's leading airline, dedicated to delivering exceptional customer experiences every day.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹11,000.00 - ₹12,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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