Csr - Customer Service Representative

7 months ago


Delhi Delhi, India Skalet International Private Limited Full time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Fresher’s** **or** **previous experience in a sales role is an advantage.**

**Job Title: Customer Service Representative**

**Job Type: Full - Time**

**Salary: 16,000/Month**

**Shift: Mon - Fri (Evening Shift/US Shift)**

**Location: B1/3, Paschim Vihar, New Delhi (110063)**

**Responsibilities**:

- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Stay updated on market trends in the transportation sector.

**Requirements**:

- **Exceptional English communication skills, both verbal and written.**
- **Bachelor’s degree in business, marketing, economics, or related field.**
- Strong customer service and relationship-building skills.

Pay: ₹14,000.00 - ₹16,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- US shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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