Customer Support Representative
6 months ago
CSR responsibilities may include:
- Listening and responding to customers' questions
- Providing solutions to customers
- Being knowledgeable about their company's products and services
- Maintaining a professional, positive manner when talking with customers
- Handling customer complaints
- Providing discounts, free products or additional services to preserve customer loyalty
Successful CSRs possess excellent communication, problem-solving, and time management skills to effectively manage inbound and outbound calls. Some say the three most important qualities of customer service are people-first attitude, problem-solving and personal/professional ethics. Other duties of customer service representatives may include:
- Giving quotations and checking product availability
- Selling products or services and taking payments
- Maintaining customer accounts and record account information
- Overseeing customer financial accounts and processing customer adjustments
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Master's (preferred)
**Experience**:
- total work: 6 years (preferred)
- Customer service: 6 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8768282936
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