Inbound Customer Service Agent
6 months ago
**Key Responsibilities**:
Provide accurate information about products, services, and company policies.
Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
**Issue Resolution**:Identify and assess customer needs to effectively resolve issues and concerns.
Utilize problem-solving skills to address customer complaints and find satisfactory resolutions.
Collaborate with other departments to escalate and follow up on complex issues.
**Product Knowledge**:Maintain a thorough understanding of the company's products and services.
Stay informed about product updates, promotions, and relevant industry trends.
**Documentation**:Record and maintain detailed and accurate customer interaction records in the company's CRM system.
Document customer feedback and share insights with the relevant teams to contribute to continuous improvement.
**Communication**:Communicate effectively with customers using clear and concise language.
Provide information on promotions, discounts, and additional services to enhance the customer experience.
**Adherence to Policies**:Ensure compliance with company policies and procedures.
Follow established protocols for issue resolution and escalate matters when necessary.
**Qualifications**:
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to handle challenging situations with professionalism.
- Familiarity with CRM systems and customer service software is a plus.
- Ability to multitask, prioritize, and manage time effectively.
**Attributes**:
- Customer-focused with a passion for delivering exceptional service.
- Patient and empathetic with the ability to understand customer needs.
- Detail-oriented and organized.
- Adaptable and open to learning about new products and services.
- Team player with excellent collaboration skills.
**Salary**: ₹12,000.00 - ₹16,000.00 per month
**Benefits**:
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Naraina, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
**Speak with the employer**
+91 7703987136
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