Inbound Customer Service Representative

2 months ago


Vikaspuri Delhi Delhi, India Underpin Services Full time

**Job Title**: Inbound Chat Process Support Executive
**Location**: Vikaspuri, Delhi

**Job Summary**:
**Key Responsibilities**:

- Handle inbound customer inquiries via chat, ensuring prompt and accurate responses.
- Provide solutions to customer issues by understanding their needs and offering guidance or escalation where required.
- Maintain a high level of professionalism and customer service during interactions.
- Keep records of customer interactions, complaints, and resolutions for reporting and analysis.
- Collaborate with internal teams (such as technical or product) to resolve customer queries efficiently.
- Stay updated on product or service knowledge to provide accurate information.
- Follow standard operating procedures and contribute to improving the process for better customer service.

**Qualifications**:

- High school diploma or equivalent; higher education preferred.
- Previous experience in a customer support role (chat-based preferred).
- Strong written communication skills with the ability to convey information clearly and concisely.
- Ability to handle multiple chats simultaneously in a fast-paced environment.
- Problem-solving mindset and ability to stay calm under pressure.

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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