Customer Care Rep

4 months ago

Mumbai, India NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Key Responsibilities:

- Responds to unusual customer special requests
- May provide service to critical customer accounts or enhanced/ premium service accounts
- Provides direct remote resolution support
- Assesses the root cause of problems and informs customers on steps to resolve problems
- Coordinates engineer work assignments based on volume and availability; requires multiple resources in routinely complex assignments.
- Acts as team leader for Service Coordinators managing work flow and process issues.
- Handles planning and installation on critical customer accounts or enhanced / premium service accounts

Functional Skills & Competencies:

- Applies diagnostic and troubleshooting scripts, protocols and related systems
- May develop resource planning and supervisory skills
- Develops and applies knowledge of: - Call center procedures and troubleshooting protocols
- A small number of product domains or customer specialties

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

  • Customer Care Rep

    3 months ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Title: Customer Care Rep LOCATION: Mumbai & KEY AREAS OF RESPONSIBILITY: -...

  • Customer Care Rep

    3 months ago

    Mumbai, India NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job title: - Customer care...

  • Customer Care Rep

    3 months ago

    Mumbai, India NCR Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Customer Care Executive

    1 month ago

    Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full time

    Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...

  • Premier Customer Care Rep

    4 months ago

    Mumbai, Maharashtra, India Fedex AMEA Full time

    Grade : 6 Premier Customer Care; Premier Customer Support; All dedicated account desk/ sales solutions support processes for industry verticals and/ or high value customers, execution of solution logistics, tracking & monitoring solutions (including prevention), relationship management, issue resolution; Basic Process Onboarding; Bookings; Case Management;...

  • Customer Care Rep

    4 months ago

    Mumbai, India NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. **Responsibilities**: - Maintaining a...

  • Customer Care Rep

    3 months ago

    Mumbai, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. **Responsibilities**: - Maintaining a...

  • Customer Care Rep

    3 months ago

    Mumbai, India NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Key Responsibilities: - Monitor ATM networks...

  • Customer Care Rep

    4 months ago

    Mumbai, India NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Duties / Responsibility - Keeping check and...

  • Customer Care Rep

    4 months ago

    Mumbai, India NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Duties / Responsibility - Keeping check and...

  • Customer Care Rep

    4 months ago

    Mumbai, India NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. NCR Grade Summary: At this level applies...

  • Commercial Territory Rep

    4 months ago

    Mumbai, India NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...

  • Customer Care Rep

    4 months ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Grade 6 & 7 Title: Helpdesk Representative Reports to: Team Leader (Incident...

  • Customer Care Rep

    4 months ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Description - Operations Support Executive...

  • Customer Care Executive

    3 months ago

    Prabhadevi, Mumbai, Maharashtra, India ZIQITZA HEALTH CARE LTD Full time

    Require: Customer Care Executive Location: Prabhadevi, Mumbai, Maharashtra Qualification: Under Graduate Job Profile: Back Office Time: Rotational (8 Hour Shift) Work Experience: 2 Years **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Speak To HR -8710810887 **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Schedule: - Rotational...

  • Customer Care

    3 months ago

    Mumbai, India Choice Equity Broking Pvt. Ltd Full time

    **Mumbai** **Full Time** **Hiring Manager**: - Swetha Kalpesh Devadiga - 39165 Mumbai Assistant Vice President **Requirement** - Preferably experienced in handling stock market related queries**Job description**- Resolving customers enquiries and request and ensuring strong customer satisfaction- Communicating with internal teams for customer queries-...

  • Data Entry Specialist

    5 days ago

    Mumbai, India India Rep Co. - Back Office Support Services Company Full time

    Company DescriptionIndia Rep Co. is a Back Office Support Services Company that helps clients supercharge their business with remote staff from India. By outsourcing non-core business processes, clients can scale quickly and cost-effectively, lowering operational costs and enhancing productivity. Our representatives are skilled in Data Entry, Processing &...

  • Customer Care

    4 months ago

    Navi Mumbai, India TCM Logistics Inc Full time

    TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra, India. **About the Role -** We are...

  • Customer Care Executive

    4 months ago

    Mumbai, India The OmniJobs Full time

    **Job Title**: Customer Care Executive (Work from Home) **Position**: Customer Care Executive (Freshers Only) **Location**: Work from Home (India) **Salary**:2-3 LPA **Company Overview**: OmniJobs, a leading company in the training & placement sector, is seeking enthusiastic and dedicated individuals to join our team as Customer Care Executives. We...

  • Customer Care

    4 months ago

    Mumbai, India Vijay Sales & Services Full time

    We are looking for customer care executives for our various branches, who can handle incoming requests from guests and ensure that issues are resolved both promptly and thoroughly.Both Male / Female PreferredAge: 22 - 27 YearsPleasing PersonalityExcellent Communication SkillsOpen for Pan India VS Showrooms