L1 / L2 Application Support

**Responsibilities**: - Help resolve software and technical questions for the customer efficiently and effectively - Gather the required information necessary in order to best handle customer query and technical inquiries - Manage customer expectations regarding estimated response times for issue resolution - Meet SLAs like response and resolution times by...

Overview:We are seeking an experienced Salesforce L2 Support Specialist to join our team. The ideal candidate will provide advanced technical support for our Salesforce CRM platform, focusing on complex issues that require in-depth knowledge and expertise.Shift Hours: US Time Zone (6:30 PM - 3:30 AM) Key Responsibilities:Resolve complex Salesforce issues...

Overview:We are seeking an experienced Salesforce L2 Support Specialist to join our team. The ideal candidate will provide advanced technical support for our Salesforce CRM platform, focusing on complex issues that require in-depth knowledge and expertise.Shift Hours: US Time Zone (6:30 PM - 3:30 AM) Key Responsibilities:Resolve complex Salesforce issues...

Introduction As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...

**Title**: Desktop Support **Level**: L1 **Job summary**: To provide first level support on Desktop, OS and hardware adhering to SLA defined. **Job tasks & responsibilities**: Installation, maintaining and attending day-to-day user's problem calls Installation and updating of Desktop operating system and other software Troubleshooting of operating...

Network L1 Role and its responsibilities: - Good knowledge of Network minimum CCNA certified. - Installing, configuring and supporting network equipment including F5 Load balancer, routers, Nexus Switches and ASA firewall. - Procuring network equipment and managing inventory. - Maintaining Inventory of network device and IP. - Providing the console access...

**Req ID**: 298613 We are currently seeking a L1 Cloud Technician to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience with 24x7 Support - Level 1 Technical knowledge of Windows/Linux platforms. Backup operations, Patching and Activation, Technical knowledge in Network components (DNS, DHCP, TCP). Willingness to develop strong...

**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

We are Hiring for **L2 Escalation Desk specialist.** **Location : Indore** **Salary : upto 28000 CTC** **Requirements**: 1)Strong communication skills with min 1 year exp in voice process. 2)Handle complex customer issues escalated from L1. 3) Manage complex escalated customer issues. Pay: ₹26,000.00 - ₹28,000.00 per month **Benefits**: - Health...

**Job Information**: Work Experience: 5+ Years Industry: IT Services **Job Type**: FULL TIME Location: Noida **Duties & Responsibilities**: - Understanding of L2 Firmware Operations & Support - Incident Management of critical and escalated cases related to Firmware - Proposing solution to recurring incidents - Assist Problem Management activity for...

Country/Region: IN- Requisition ID: 13958- Work Model: - Position Type: - Salary Range: - Location: INDIA - NOIDA- BIRLASOFT OFFICE**Title**:Executive**: - Description: **Job Description Form** **SO Number**: **Line Number**: **Work location & time**: - **Birlasoft office (NOIDA) location**: - **Comfortable working in shifts especially in night...

**Job Information**: Work Experience 6-8 years Industry IT Services City Noida State/Province Uttar Pradesh Zip/Postal Code 201301 - The role will involve providing technical support for the A2P SMS platform, both in response to client support issues that have been escalated from the L1 Service Desk, and to support the internal team in the...

Job Title: L2 Security EngineerWe are seeking a highly skilled L2 Security Engineer to join our team at Luytens Technology Solutions Pvt. Ltd. The successful candidate will be responsible for leading all cybersecurity-related operations across our organization, including data centers and site offices.Key Responsibilities:Prepare and follow approved SOPs to...

Location: Noida Berger Tower, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter...

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing...

L1 Helpdesk Support Specialist (Japanese) Location: Noida As an L1 Helpdesk Support Specialist fluent in Japanese, you will play a vital role in providing exceptional technical assistance to end-users. Your dedication to prompt issue resolution and effective communication will ensure high customer satisfaction. You will collaborate with cross-functional...

Outwork Solution is Hiring L2 Support engineer for Noida location.PFB the detail Job Description: 1. Proactively monitors front-end components (Customer and Platform solutions).2. Monitor VMs and Database and other critical jobs running on a server and initial research on any alert3. Quickly responds to incident emails and support calls. Identifies, and...

Capturing Feasibility request from internal teams-Sales/Project/ Support, carrying out L1 & L2 feasibility through Service Providers with amicable techno-commercial Solutions. - Order Login -Follow-up with Service provider Sales team for order login within TAT - Link Implementation-Follow-up with Internal teams &Project Team of Service Providers for...

Need to work from the client location 5days/week.Role : SAP SRM TechnicalLocation : NoidaSelected candidate will be deployed at the client location for a minimum period of 12 months,What we are looking for :-Ø Worked in Minimum 2 end to end SAP SRM Implementation with Tendering & Bidding(RFx all transaction types) functionality with SAP PLM C folder...