Firmware L2 Support

3 months ago

Noida Uttar Pradesh, India SourceFuse Full time

**Job Information**:
Work Experience: 5+ Years
Industry: IT Services

**Job Type**: FULL TIME
Location: Noida

**Duties & Responsibilities**:

- Understanding of L2 Firmware Operations & Support
- Incident Management of critical and escalated cases related to Firmware
- Proposing solution to recurring incidents
- Assist Problem Management activity for firmware issues in Production environment
- Proposing some new enhancements in existing solution
- Status Tracking & Reporting of Production Firmware issues
- Understanding of OTA Operations in Production environment
- Quires and Participative in new initiative activities for the FW team
- To prepare FW Knowledge Management database activities
- Handle the 1st level escalation of FW support team
- Follow the cadence for audit of FW internal processes and updates as required
- Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues
- Reproducing field issues and identification of defective component in FW
- Manage customer tickets on enterprise system
- Categorization of tickets as bugs, defects or feature updates with priority
- Co-ordinate with Scrum teams and other stakeholders on regular basis
- Validate all new features being promoted in Production devices as FW change (Change request, feature enhancements, bug/fixes, etc.)
- Understanding of FW Pilot testing and verification in Production

**Qualifications & Experience**:

- Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline
- 5+ years of experience in troubleshooting and development
- 2+ years of experience in the Smart Products & IoT area
- Hands on using device flashing tools and handling of hardware safely
- Understanding of embedded operating systems (RTOS/Linux), Microcontrollers and memory management
- Understanding of embedded interfaces such as UART, SPI, USB
- Experience testing WLAN, Bluetooth, Cellular connectivity products
- Hands-on on C++, Python or NodeJS
- Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
- Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA
- Experience in Validation & Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing
- Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)

**Skills & Abilities Required**:

- Can-do positive attitude, always looking to accelerate development
- Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done
- Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies
- Must be able to provide leadership to technology team while managing multiple tasks and responsibilities
- Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers

**Interview Process**:

- Technical Interview Round 1
- Technical Interview Round 2

  • L1 / L2 Application Support

    3 days ago

    Noida, Uttar Pradesh, India Proeffico Solutions Full time

    **L1 / L2 Application Support**: **technical support**: Able to understand the solution provide quick resolutions to the problems. What qualifications are needed for a career in a software company? A degree in computer science or related field is typical, along with programming skills and problem-solving abilities. What roles are available in a software...

  • Network Support

    4 months ago

    Noida, Uttar Pradesh, India IBM Full time

    Introduction As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...

  • L2 Support Engineer

    2 weeks ago

    uttar pradesh, India Pentair Full time

    Title: L2 Support Engineer (contract)Location: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product...

  • L2 Support Engineer

    24 hours ago

    madhya pradesh, India ClearTrail Technologies Full time

    Requisition Title : L2 Support Engineer Location - Bhopal Job Description : We are seeking an experienced L2 Engineer to join our team in Bhopal location. The ideal candidate will have proven experience working in a 24/7 support environment and a strong background as an L2 Support Engineer or in a similar role. The candidate should possess extensive...

  • L2 Support Engineer

    2 weeks ago

    Noida, India Pentair Full time

    Title: L2 Support Engineer (contract)Location:NoidaPosition Summary:Pentair is currently seekingManaged Services L2 Support Engineer on contract of 6months (Extendable basis performance)for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support...

  • Senior Engineer, Firmware Testing

    7 days ago

    noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze...

  • Senior Engineer, Firmware Testing

    2 days ago

    noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • Senior Engineer, Firmware Testing

    3 weeks ago

    Noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • L2 Escalation Support Executive

    3 weeks ago

    Indore, Madhya Pradesh, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

    Dear Job Seekers, Urgent Hiring for L2 Escalation Support Executive for Flipcart process. Location: Indore M.P. (Work from office). Need to relocate to Indore. 2 weeks accommodation will be provided. Skills Requirements: Core Voice Process. Excellent English communication (NO MTI). 6 days working with rotational shifts and week offs. Under graduates or...

  • Senior Validation Manager

    2 months ago

    Noida, India Headsup Corporation Pvt. Ltd. Full time

    Purpose of the role :- The purpose of this role is to lead the validation and onsite commissioning processes, develop test/use cases, and create automation scripts for robot testing.- This role involves collaborating with cross-functional teams to configure and troubleshoot robots, provide different levels of support, and ensure continuous improvement in...

  • L2 Support Engineer

    1 month ago

    Noida, India Pentair Full time

    Title: L2 Support Engineer (contract)Location: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product...

  • L2 Support Engineer

    4 weeks ago

    Noida, India Pentair Full time

    Title: L2 Support Engineer (contract) Location: Noida Position Summary: Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product...

  • L2 Support Engineer

    1 month ago

    Noida, India Pentair Full time

    Title: L2 Support Engineer (contract)Location: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product...

  • L2 Support Engineer

    7 days ago

    Noida Sector 12, India Pentair Full time

    Title: L2 Support Engineer (contract)Location: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product...

  • Senior Engineer/Technical Lead, Firmware Testing

    4 hours ago

    Noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • Wintel + Aws Support

    3 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 269108 We are currently seeking a Wintel + AWS Support -T2 to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). - Solid understanding of cloud computing, networking, and storage principles with focus on AWS Cloud Platform. Multi-cloud experience in Azure and/or GCP is preferred. - Expert Cloud administration, maintenance, and...

  • Senior Engineer, Firmware Development

    4 months ago

    noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze...

  • Senior Engineer, Firmware Development

    4 months ago

    Noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • Senior Engineer, Firmware Development

    2 days ago

    noida, India Landis+Gyr Full time

            Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...

  • L2 Support Engineer

    3 months ago

    noida, India Sam manpower services & Career LLP Full time

    Only candidates ok with Night shift (8:30 PM to 4:30 PM) will be taken forward. Job Description :- An experienced Developer and RPA Support Engineer with :- Experience in Ui Path solution management.- Strong understanding of RPA technologies.- Excellent communication skills. Experience: 8-10 years.Role : RPA L2 Support Engineer + Developer. Desired Candidate...