L2 Support Engineer

2 days ago

Noida Sector, India Pentair Full time
Title: L2 Support Engineer (contract)Location: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects.Duties & Responsibilities:Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)Application & Platform Performance MonitoringIdentify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring toolsRecreate and verify complex performance and environmental issues with full access to the production environmentTo identify, troubleshoot and solve incidents within SLA timelinesLog Analysis of the issues reportedUpdate tickets recent status and progress on ticketing toolRaise a bug for issue in application functionality where a code fix might be neededTriaging ofMobile App issues on both Play Store & App StoreWeb App issuesPlatform(AWS) issuesProposing solution to recurring incidentsProposing some new enhancements in existing solutionService Mgmt. ReportingStatus Tracking & ReportingContinuous Service ImprovementProcess Management & ImprovementManaging the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flowIncident ManagementProblem ManagementChange ManagementRisk ManagementKnowledge ManagementQualifications and Experience:MandatoryBachelor’s degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.1+ years of experience in L2 of managed services / application(mobile or web) supportHands on experience inMobile OR Web App issues troubleshootingAWS platform or Server-less/headless architecture(good to have)Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT( good to have)LinuxNoSQL Database (Dynamo DB preferred)Trouble ticketing tools (Jira Software & Jira Service Desk preferred)Good hands-on experience in scripting languages:Python / Python Boto ORGolang/Node-js.Ability to differentiate between application & platform issues and proven track record of taking them to closurePreferred1+ years of experience in the Smart/Connected Products & IoT workflow(preferred).Hands on experience on New Relic and AWS Cloudwatch toolsPrior experience in operation support for IoT projects (50,000+ live devices) will be an added advantageExperience in AWS Cloud IoT Core platformSkills and Abilities Required:Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of productsExcellent troubleshooting & analytical skillsHighly customer-focused and always eager to find a way to enhance customer experienceAble to pinpoint business needs and deliver innovative solutionsCan-do positive attitude, always looking to accelerate development.Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.Innovative and entrepreneurial attitude;

stays up to speed on all the latest technologies and industry trends;

healthy curiosity to evaluate, understand and utilize new technologies.Excellent verbal & written communication skillsAbout UsAt Pentair, we believe the health of our world depends on reliable access to clean water. We deliver a comprehensive range of smart, sustainable water solutions to homes, business and industry around the world. Our industry leading and proven portfolio of solutions enables people, business and industry to access clean, safe water, reduce water consumption, and recover and reuse it. We help ensure water is clean when returned to the environment. Whether it’s for fitness and fun, healthier homes, better flood control, safer sky rises, more sustainable ways to farm, or safe drinking water for those who need it most, we won’t stop until the world’s water is managed the best way possible.From approximately 130 locations in 34 countries, Pentair’s 10,000 employees are united in our unwavering belief that the future of water depends on us. Our 2018 revenue was $3.0 billion, and we trade under the ticker symbol PNR.

  • L2 Support Engineer

    2 weeks ago

    Noida, India Pentair Full time

    Title: L2 Support Engineer (contract)Location:NoidaPosition Summary:Pentair is currently seekingManaged Services L2 Support Engineer on contract of 6months (Extendable basis performance)for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support...

  • L2 Support Engineer

    4 weeks ago

    Noida, India Pentair Full time

    Title: L2 Support Engineer (contract)Location: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product...

  • L2 Support Engineer

    4 weeks ago

    Noida, India Pentair Full time

    Title: L2 Support Engineer (contract) Location: Noida Position Summary: Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product...

  • L2 Support Engineer

    4 weeks ago

    Noida, India Pentair Full time

    Title: L2 Support Engineer (contract)Location: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer on contract of 6months (Extendable basis performance) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product...

  • L2 Support Engineer

    3 months ago

    noida, India Sam manpower services & Career LLP Full time

    Only candidates ok with Night shift (8:30 PM to 4:30 PM) will be taken forward. Job Description :- An experienced Developer and RPA Support Engineer with :- Experience in Ui Path solution management.- Strong understanding of RPA technologies.- Excellent communication skills. Experience: 8-10 years.Role : RPA L2 Support Engineer + Developer. Desired Candidate...

  • Application Support Engineer

    23 hours ago

    Noida Sector 12, India Coforge Full time

    Job Title: Application Production SupportSkills: Application Support, .NET, SqlLocation: Greater Noida. (Work from Office)Experience: 3-8 YearsDuration: FulltimeShift timings - EST (5:30PM - 2:30 AM IST)Immediate joiners preferable. We at Coforge are hiring Application Support Engineers with the following skillset.5+ years of experience in a technical...

  • L2/L3 Support Engineer

    3 months ago

    noida, India Overture Rede Private Limited. Full time

    Job Description : - We are seeking a highly motivated and experienced L2/L3 SAP S/4 Support Engineer to join our growing team.- The ideal candidate will have 2+ years of experience supporting SAP S/4 HANA systems, with a strong understanding of the SAP S/4 Finance (FICO) and Logistics (LO) modules (FPSL and GL).- They will be responsible for troubleshooting...

  • Firmware L2 Support

    3 months ago

    Noida, Uttar Pradesh, India SourceFuse Full time

    **Job Information**: Work Experience: 5+ Years Industry: IT Services **Job Type**: FULL TIME Location: Noida **Duties & Responsibilities**: - Understanding of L2 Firmware Operations & Support - Incident Management of critical and escalated cases related to Firmware - Proposing solution to recurring incidents - Assist Problem Management activity for...

  • L2 Support

    3 months ago

    Noida, India SourceFuse Technologies Full time

    **Job Information**: Work Experience 6-8 years Industry IT Services City Noida State/Province Uttar Pradesh Zip/Postal Code 201301 - The role will involve providing technical support for the A2P SMS platform, both in response to client support issues that have been escalated from the L1 Service Desk, and to support the internal team in the...

  • Network Support

    4 months ago

    Noida, Uttar Pradesh, India IBM Full time

    Introduction As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...

  • Technical Associate

    4 months ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • L2 Security Engineer

    2 months ago

    Noida, India Luytens Technology Solutions Pvt. Ltd. Full time

    Any certificationsAt least one SIEM solution certifications with one or more SIEM/Security solutions (i.e McAfee Splunk ES Elastic ELK HP ArcSightIBM QRadar Log Rhythm). CEH/CISA/CISSP/CISMetc. atleast 03 months prior to deployment in GAILTotalExperience(in years):Min 5years experience in handling security related products &services in an organization and...

  • Application Support Engineer

    2 days ago

    Noida Sector 12, India Coforge Full time

    Job Title: Application Production SupportLocation: Greater Noida. (Work from Office)Experience: 3-8 YearsDuration: FulltimeShift timings - EST (5:30PM - 2:30 AM IST)Note: Immediate joiners requiredKey Responsibilities:5+ years of experience in a technical support role, preferably with a focus on .NET applications.Experience with troubleshooting application...

  • Technical Associate

    2 weeks ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Associate

    5 days ago

    noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Industrial Trainee

    2 weeks ago

    Noida Sector 12, India UNIVO Education Full time

    About Company UNIVO Education Pvt. Ltd is an online program management company. It works as a strategic partner for top-tier education institutes and universities in India, the Middle East, and Africa, offering services like program development & delivery, market development & growth, and student success & support. The company has entered a long-term...

  • L2 Security Engineer

    2 months ago

    Noida, India Luytens Technology Solutions Pvt. Ltd. Full time

    Any certifications :- At least one SIEM solution certifications with one or more SIEM/ Security solutions (i.e McAfee, Splunk ES, Elastic ELK, HP ArcSight, IBM QRadar Log Rhythm).- CEH/CISA/CISSP/CISM etc.- Atleast 03 months prior to deployment in GAIL. Total Experience(in Years) :- Min 5 years' experience in handling security related products &...

  • L2 Support Telecom

    4 months ago

    Noida, India NR Consulting - India Full time

    Exp - 6 years Key Skills - **SMS & SMSC **platform coupled with knowledge on Containers (Docker/Kubernetes), Shell Scripting, Linux + DB query awareness would be a good fit NP -Immediate - 30 days Process - 2-3 interview round Location - Noida 6+ years of relevant experience in an engineering, technical operations, or technical support role Experience...

  • Product Owner/Technical Manager

    3 days ago

    Noida Sector 12, India Aeris IoT SaaS Full time

    The Internet of Things (IoT) will unlock trillions of dollars in value over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices...

  • Product Owner/Technical Manager

    3 days ago

    Noida Sector 12, India Aeris IoT SaaS Full time

    The Internet of Things (IoT) will unlock trillions of dollars in value over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices...