L2 Support

1 week ago

Noida, India SourceFuse Technologies Full time

**Job Information**:
Work Experience

6-8 years

Industry

IT Services

City

Noida

State/Province

Uttar Pradesh

Zip/Postal Code

201301
- The role will involve providing technical support for the A2P SMS platform, both in response to client support issues that have been escalated from the L1 Service Desk, and to support the internal team in the day-to-day operation and maintenance of the platform. This will involve analyzing log file, querying data stored in the system, performing packet captures and traces on the network, writing ad hoc scripts to perform data repair or to analyze existing data to help determine the root cause of the issue and collaborate with and escalate to engineering to come up with a solution where needed. The role will also involve assisting engineering with some operations / dev-ops tasks. This could involve things such as performing deployments, assisting with data migration or export or testing and re-creating known or anticipated issues.
- 6+ years of relevant experience in an engineering, technical operations, or technical support role
- Experience supporting mission critical fully redundant services with high uptime requirements.
- Strong experience working with REST API’s, SMPP 3.4/5.0, able to use tools such as curl or postman to construct ad hoc requests.
- Strong general Unix/Linux skills including shell scripting (bash)
- Experience working at an SMS Aggregator or CPaaS provider.
- A good understanding of networking / internetworking
- Familiarity with low level network protocols and able to interpret a packet trace
- Familiar with all the major components of an internet facing network (DNS, load balancer, proxy, reverse proxy, firewall, VPN, Mail relay, etc.)
- Experience of supporting high volume low latency systems.
- Experience working in a cloud environment with a containerized deployment.
- Good scripting skills in either python or Perl.
- Experienced working with RDBMS (MySQL), performing SQL queries, exports etc.
- An understanding of asynchronous systems and queueing.
- Excellent communication skills, Fluency in English
- Excellent problem-solving skills
- Able to work autonomously without guidance, reacting to and owning the resolution of an issue and escalating to engineering where appropriate.
- Well versed with ITIL processes
- IF YOU ARE INTERESTED TO GO THROUGH THE PROCESS,KINDLY APPLY- Interview Process:
- Interview Round 1- Interview Round 2

  • L2 Support Engineer

    6 days ago

    noida, India Outworks Solutions Private Ltd. Full time

    Outwork Solution is Hiring L2 Support engineer for Noida location. PFB the detail Job Description: 1. Proactively monitors front-end components (Customer and Platform solutions). 2. Monitor VMs and Database and other critical jobs running on a server and initial research on any alert 3. Quickly responds to incident emails and support calls. Identifies, and...

  • L2 Support Iot Firmware

    2 weeks ago

    Noida, Uttar Pradesh, India Source-right Full time

    Title: Firmware L2 Support EngineerDuties & Responsibilities:Preparation of test setups in production environment Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues Reproducing field issues and identification of defective component in FW Manage customer tickets on enterprise system Categorization of tickets...

  • Firmware L2 Support Engineer

    4 weeks ago

    Noida, India SourceFuse Full time

    SourceFuse Technologies hiring Firmware L2 Support.Duties & Responsibilities ● Understanding of L2 Firmware Operations & Support. ● Incident Management of critical and escalated cases related to Firmware. ● Proposing solution to recurring incidents ● Assist Problem Management activity for firmware issues in Production environment. ● Proposing some...

  • Firmware L2 Support Engineer

    4 weeks ago

    Noida, India SourceFuse Full time

    SourceFuse Technologies hiring Firmware L2 Support. Duties & Responsibilities ● Understanding of L2 Firmware Operations & Support. ● Incident Management of critical and escalated cases related to Firmware. ● Proposing solution to recurring incidents ● Assist Problem Management activity for firmware issues in Production environment. ●...

  • Firmware L2 Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India SourceFuse Full time

    Source Fuse Technologies hiring Firmware L2 Support.Duties & Responsibilities Understanding of L2 Firmware Operations & Support. Incident Management of critical and escalated cases related to Firmware. Proposing solution to recurring incidents Assist Problem Management activity for firmware issues in Production environment. Proposing some new enhancements in...

  • Firmware L2 Support Engineer

    4 weeks ago

    Noida, India SourceFuse Full time

    SourceFuse Technologies hiring Firmware L2 Support.Duties & Responsibilities ● Understanding of L2 Firmware Operations & Support. ● Incident Management of critical and escalated cases related to Firmware. ● Proposing solution to recurring incidents ● Assist Problem Management activity for firmware issues in Production environment. ● Proposing some...

  • Network Support

    4 weeks ago

    Noida, Uttar Pradesh, India IBM Full time

    Introduction As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...

  • L2 Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India DesignNex Technologies Full time

    Currently seeking L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.Responsibilities : Preparation of test setups in production environment. Identify,...

  • Firmware L2 Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India SourceFuse Full time

    SourceFuse Technologies hiring Firmware L2 Support.Duties & Responsibilities Understanding of L2 Firmware Operations & Support. Incident Management of critical and escalated cases related to Firmware. Proposing solution to recurring incidents Assist Problem Management activity for firmware issues in Production environment. Proposing some new enhancements in...

  • L2-technical Support Engineer-m365

    5 days ago

    Noida, India Pharmalex Full time

    **We are growing, grow with us!** Are you looking for a dynamic company with daily new challenges and opportunities? Then, Pharmalex is your career opportunity. Pharmalex is one of the leading service companies for the Pharmaceutical Industry globally and is specialized in all aspects of drugs and medical devices approval, of the market development and any...

  • L2 Network Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Cyfuture Full time

    Cyfuture is hiring L2 Network Engineer for its Noida location. Those who have a strong experience into Routing , switching and firewall can apply.JOB RESPONSIBILTIES: Network Infrastructure Management: Ø Design, implement, and maintain network infrastructure components such as routers, switches, and load balancers. Ø Configure and manage firewall...

  • L2 Support Engineer

    2 weeks ago

    Noida, India Sam manpower services & Career LLP Full time

    Only candidates ok with Night shift (8:30 PM to 4:30 PM) will be taken forward. Job Description :- An experienced Developer and RPA Support Engineer with :- Experience in Ui Path solution management.- Strong understanding of RPA technologies.- Excellent communication skills. Experience: 8-10 years.Role : RPA L2 Support Engineer + Developer. Desired Candidate...

  • L2 Support Engineer

    5 days ago

    noida, India Sam manpower services & Career LLP Full time

    Only candidates ok with Night shift (8:30 PM to 4:30 PM) will be taken forward. Job Description :- An experienced Developer and RPA Support Engineer with :- Experience in Ui Path solution management.- Strong understanding of RPA technologies.- Excellent communication skills. Experience: 8-10 years.Role : RPA L2 Support Engineer + Developer. Desired Candidate...

  • Technical Associate

    2 months ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Associate

    4 weeks ago

    noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Associate

    4 weeks ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • L2-technical Support Engineer-m365

    2 weeks ago

    Noida, Uttar Pradesh, India Pharmalex Full time

    We are growing, grow with usAre you looking for a dynamic company with daily new challenges and opportunities?Then, Pharmalex is your career opportunity. Pharmalex is one of the leading service companies for the Pharmaceutical Industry globally and is specialized in all aspects of drugs and medical devices approval, of the market development and any action...

  • Firmware L2 Support

    2 weeks ago

    Noida, Uttar Pradesh, India SourceFuse Full time

    **Job Information**: Work Experience: 5+ Years Industry: IT Services **Job Type**: FULL TIME Location: Noida **Duties & Responsibilities**: - Understanding of L2 Firmware Operations & Support - Incident Management of critical and escalated cases related to Firmware - Proposing solution to recurring incidents - Assist Problem Management activity for...

  • L2/L3 Support Engineer

    6 days ago

    noida, India Overture Rede Private Limited. Full time

    Job Description : - We are seeking a highly motivated and experienced L2/L3 SAP S/4 Support Engineer to join our growing team.- The ideal candidate will have 2+ years of experience supporting SAP S/4 HANA systems, with a strong understanding of the SAP S/4 Finance (FICO) and Logistics (LO) modules (FPSL and GL).- They will be responsible for troubleshooting...

  • L2/L3 Support Engineer

    6 days ago

    Noida, India Overture Rede Private Limited. Full time

    Job Description :- We are seeking a highly motivated and experienced L2/L3 SAP S/4 Support Engineer to join our growing team.- The ideal candidate will have 2+ years of experience supporting SAP S/4 HANA systems, with a strong understanding of the SAP S/4 Finance (FICO) and Logistics (LO) modules (FPSL and GL).- They will be responsible for troubleshooting...