Network Support

6 months ago

Noida Uttar Pradesh, India IBM Full time

Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

Your Role and Responsibilities

As a Network Support -L2, You are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software ( ie Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements.

**Responsibilities**:

- Design and deploy functional networks (LAN, WLAN, WAN)
- Configure and install software, servers, routers and other network devices.
- Testing and configuring software and maintain and repair hardware and peripheral devices.
- Monitor network performance and integrity.
- Resolve issues tiers of support have escalated by troubleshooting MPLS and local infrastructure.
- Automate tasks and monitor their effectiveness.
- Mentor team members on technical issues
- Create, oversee and test security measures (e.g. access authentication and disaster recovery)
- Communicate with users when needed.
- Maintain complete technical documentation.
- Suggest improvements to network performance, capacity and scalability.
- Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
- Responsible for Network Documentation using Visio Tools, MS-Power Point
- Configuration and troubleshooting of routes, VLAN, QoS Cisco IOS security features and knowledge of security vulnerabilities, threats and attacks

Required Technical and Professional Expertise
- A minimum of 5 years of experience in IT infrastructure Domain
- At least five 5 years of experience in Onsite/Off-site Technical Support with minimum 2 Years of L2 level experience.
- Relevant experience and certification in Supporting Wireless Networking and Network Security services.
- Should be able to trouble shoot and resolve issues related to Wired/Wireless, IPsec VPN, Firewall, Routers, Switches and other network and security components as per the RFP requirements.
- Good knowledge of computer Networking/LAN/Hardware (both active and passive)
- Good knowledge of VoIP/IP Telephony support. Should be able to trouble shoot all existing Networking systems and any additional systems commissioned as part of this RFP.
- Should be able to liaise with OEM / vendor for Hardware & other Complex issues and follow-up till resolution.
- Facilitate OEM visits for Hardware (Network, IP Telephony, Security, etc.) installation / troubleshooting and ensure proper records (gate-pass) are maintained for all items received and sent.
- Good Verbal and Written communication skills. l. Decent conversational skills in English and Hindi.
- Ready to work on 24/7 shifts to support client requirement.

Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up-to-date technical knowledge by attending educational workshops, reviewing publications.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The cour

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