L1 Operations and Support

6 months ago


Noida, India Thales Full time

Location: Noida Berger Tower, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

**Customer operations and support - level 1**

As an Operations and Support Engineer for the THALES Digital Banking and Payment Services team, you will provide Tier I technical support and incident management for hosted and managed services. You will also be a part of a global team that delivers 24/7 support and incorporates service monitoring to meet the requirements of customer service level agreements.

**A week in the life of an **Customer operations and support **L1**:

- You will establish and maintain contact with customers for request and incident management.
- You will deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support.
- You will provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed.
- You will support recurring service operations on hosted and managed services.
- You will participate to the handover from set-up to production by reviewing service documentation and monitoring testing and internal tools.
- ** Knowledge, Skills and Experience**:

- **To succeed at this job, you must have**: experience with Linux or Unix administration, Unix or Shell scripting, ticketing systems and call, escalation, incident and customer relationship management.
- **Required experience** in AWS or any cloud services
- **It would be preferred if you have** experience in technical support.
- **You must be** fluent in English.
- **We would like someone to join our team who** is a strong verbal and written communicator, organized, process-minded and a team-player.
- **You must have** a Degree in Engineering.
- **We are looking for someone** with 1-2 years of experience in IT administration.


  • L1 Helpdesk Support

    7 months ago


    Noida, India WePlus Consultancy Pvt. Ltd. Full time

    L1 Helpdesk Support Specialist (Japanese) Location: Noida As an L1 Helpdesk Support Specialist fluent in Japanese, you will play a vital role in providing exceptional technical assistance to end-users. Your dedication to prompt issue resolution and effective communication will ensure high customer satisfaction. You will collaborate with cross-functional...

  • L1 Helpdesk Support

    7 months ago


    Noida, India WePlus Consultancy Pvt. Ltd. Full time

    L1 Helpdesk Support (Chinese) Location: Noida As an L1 Helpdesk Support Specialist fluent in Chinese, you will play a vital role in providing exceptional technical assistance to end-users. Your dedication to prompt issue resolution and effective communication will ensure high customer satisfaction. You will collaborate with cross-functional teams and...

  • Asset Engineer-l1

    7 months ago


    Noida, India Futuresoft Solutions Pvt Limited Full time

    **Title**: Desktop Support **Level**: L1 **Job summary**: To provide first level support on Desktop, OS and hardware adhering to SLA defined. **Job tasks & responsibilities**: Installation, maintaining and attending day-to-day user's problem calls Installation and updating of Desktop operating system and other software Troubleshooting of operating...


  • Noida, Uttar Pradesh, India Proeffico Solutions Full time

    **L1 / L2 Application Support**: **technical support**: Able to understand the solution provide quick resolutions to the problems. What qualifications are needed for a career in a software company? A degree in computer science or related field is typical, along with programming skills and problem-solving abilities. What roles are available in a software...

  • Network L1

    6 months ago


    Noida, Uttar Pradesh, India Acute Informatics Pvt. Ltd Full time

    Network L1 Role and its responsibilities: - Good knowledge of Network minimum CCNA certified. - Installing, configuring and supporting network equipment including F5 Load balancer, routers, Nexus Switches and ASA firewall. - Procuring network equipment and managing inventory. - Maintaining Inventory of network device and IP. - Providing the console access...

  • L1 Cloud Technician

    2 months ago


    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 298613 We are currently seeking a L1 Cloud Technician to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience with 24x7 Support - Level 1 Technical knowledge of Windows/Linux platforms. Backup operations, Patching and Activation, Technical knowledge in Network components (DNS, DHCP, TCP). Willingness to develop strong...

  • AppSierra Solutions

    3 days ago


    Noida, India AppSierra Solutions Pvt Ltd Full time

    Description :We are seeking a dedicated and technically proficient L1 Support Engineer to join our dynamic support team. In this role, you will be the first line of defense for all technical issues that arise within our organization. Your primary responsibility will be to provide exceptional customer support by accurately diagnosing issues, providing...

  • L1 Support

    6 days ago


    Noida, India SourceFuse Technologies Full time

    **Job Information**: Work Experience 2-4 years Industry IT Services City Noida State/Province Uttar Pradesh Zip/Postal Code 201301 - As a Service desk agent, you will be required to perform basic troubleshooting, collect all pertaining details from the customer’s issue or request, set correct expectations, and manage the creation and handling of...

  • L1 Support

    7 months ago


    Noida, India SourceFuse Technologies Full time

    **Job Information**: Work Experience 3-5 years Industry IT Services City Noida State/Province Uttar Pradesh Zip/Postal Code 201301 - Job Discription: - The role will involve providing Service desk for the A2P SMS platform, both in response to client support issues that have- - As a Service desk agent, you will be required to perform basic...

  • L2 Support

    6 months ago


    Noida, India SourceFuse Technologies Full time

    **Job Information**: Work Experience 6-8 years Industry IT Services City Noida State/Province Uttar Pradesh Zip/Postal Code 201301 - The role will involve providing technical support for the A2P SMS platform, both in response to client support issues that have been escalated from the L1 Service Desk, and to support the internal team in the...

  • Domain L1

    7 months ago


    Noida, India Futuresoft Solutions Pvt Limited Full time

    **JOB DESCRIPTION**: - 1. Strong administration and troubleshooting skills on Data Center Operations 2. Proficiency in using Microsoft Office suite of products 3. In depth knowledge of Windows Server, Active Directory, DNS, DHCP servers. 4. Good troubleshooting and diagnostic skills on variety of hardware. 5. Good Knowledge of Network devices (LAN,...

  • Noc-l1

    7 months ago


    Noida, India Zones Full time

    **Key Responsibilities** - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ - Ensures...


  • Noida, India Paytm Full time

    **About Us**: - MobiQuest is a PAYTM Company and was founded in August 2008. The company uses the mobile device to create the largest ecosystem of performance advertising, last mile data capture and data analytics in both digital and offline world. **About the team**: - Mobiquest (Paytm m’Loyal)is a self serve mobile loyalty, data analytics & precision...


  • Noida, India i2k2 Network Pvt Ltd Full time

    Position : System Administrator (Windows Server Administrator) L1 / L2 / L3Experience : 2 To 6 YearsRequirement : Good Experience in Active Directory, IIS, Databases, Tally Server projects, Troubleshooting, etc.Location : Noida Sector 63 (Work From Office)Website : www.i2k2.comLOOKING FOR AN IMMEDIATE JOINERS ONLY.Job Description: Windows L1 / L2 / L3...

  • Software Engineer

    19 hours ago


    Noida, India Vensure Employer Solutions Full time

    We are seeking a dedicated Software Engineer (L3 Support / BAU) to join our support team for a critical product in the Time and Labor Management (TLM) space. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving issues in a .NET 8 and C# environment, working on a cloud-based architecture using Azure. You will also be...


  • Noida/Greater Noida, India i2k2 Network Pvt Ltd Full time

    Position : System Administrator (Windows Server Administrator) L1 / L2 / L3Experience : 2 To 6 YearsRequirement : Good Experience in Active Directory, IIS, Databases, Tally Server projects, Troubleshooting, etc.Location : Noida Sector 63 (Work From Office)Website : FOR AN IMMEDIATE JOINERS ONLY. Job Description: Windows L1 / L2 / L3 Support...


  • Noida, India NTT DATA Full time

    **Req ID**: 155093 We are currently seeking a Network Security Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). - The Advisor would work on Requests, Changes, Incidents and Problem records to support our customers' network security environment. - Implement Network Security solutions and provide operational support in a customer...

  • Software Engineer

    1 day ago


    Noida, India Vensure Employer Solutions Full time

    We are seeking a dedicated Software Engineer (L3 Support / BAU) to join our support team for a critical product in the Time and Labor Management (TLM) space. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving issues in a .NET 8 and C# environment, working on a cloud-based architecture using Azure. You will also be...


  • Noida, India Wings Inc Full time

    JOB OVERVIEW : We are looking for a motivated and customer-focused Technical Support Specialist(L1)to join our support team. As a Technical Support Specialist, you will be the first point of contact for our customers, providing essential assistance for technical issues related to our software product. You will troubleshoot basic issues, offer solutions, and...


  • Noida, India Wings Inc Full time

    JOB OVERVIEW : We are looking for a motivated and customer-focused Technical Support Specialist(L1)to join our support team. As a Technical Support Specialist, you will be the first point of contact for our customers, providing essential assistance for technical issues related to our software product. You will troubleshoot basic issues, offer solutions, and...