Noc-l1
7 months ago
**Key Responsibilities**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Ensures access or updates related to transfers, promotions, title changes, etc. are done in a timely manner
- Assigns software licenses and maintains software license inventory, performs periodic audits
- Creates and maintains PowerShell, RPA scripts as needed to automate the user onboarding and deboarding process.
- Ensure deactivation of termed employee accounts are processed with in SLA and company assets are recovered
- Troubleshoots user problem cases
- Develops and maintains documentation of all procedures
- Works additional shifts, weekends and holidays as needed due to work volume and staffing availability
- Backs up and assists computer operations staff as required.
- Ensures, SQL, Oracle, EDI, HP, Linux batch processes complete successfully
- Conducts 1st, 2nd AX and 3rd level problem diagnosis using documented procedures and available tools. Initiates escalation as appropriate to the next level of support personnel or vendors and follows through until the issue is resolved.
- Ensures invoices and reports are printed or electronically delivered.
- Provides operational assistance to programmers, BSA’s or other IT staff
- Monitor all servers and systems including legacy systems
- Automate and streamline system job schedules with JAMS scripts
- BA/BS in IT, IS or a related field, or equivalent experience
- Good written and verbal communications, along with strong organizational skills are required
- Need to be able to multi-task and work well with minimum supervision in a sometimes high pressure work environment
**Technology Focus & Requirements**
- Must have basic knowledge or training in PowerShell, Python, RPA or similar tools
- Familiarity with job scheduling software
- Must have general knowledge of PC’s, and servers and Microsoft Office
- Exposure to Active Directory, Exchange, Azure Active Directory
- Exposure to Dynamics AX, Linux, EDI, FTP, SQL, Dynamics F&O, Dynamics CE
- Exposure or experience with system monitoring, job scheduling or computer operations
**Zones offers a comprehensive Benefits package**
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value, they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life and much more.
At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you
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