Customer Experience Executive

3 weeks ago

Chennai, India Galaxy credit service Full time

Job Title: Customer Experience Executive

Location: Chennai

Experience: 1-5 Years

Industry: Automotive, Automotive Finance, Hospitality / Airlines

About Us:We are seeking a passionate and experienced Customer Experience Specialist to join our team. Our company is dedicated to providing exceptional customer experiences in the automotive industry, with a focus on motorcycles. If you have a passion for motorcycles, a commitment to customer satisfaction, and the ability to create lasting relationships, we want you to be part of our team.

**Responsibilities**:
1. Manage Enquiries:
Handle all incoming enquiries with professionalism and efficiency.
Convert enquiries into buyers or potential buyers.
Proactively seek new leads to promote our products.
2. Initial Contact:
Develop rapport and trust with customers through effective communication.
Cultivate and nurture customer relationships with credibility and trust.
3. Consultation:
Understand the customer's needs and provide suggestions on features and benefits.
Guide customers to make informed decisions.
Identify and address additional customer needs, such as extended warranties and accessories.
4. Test Ride:
Offer experiential test rides to all customers.
Evaluate the suitability of motorcycles based on customer feedback.
5. Proposal:
Discuss payment options and financing plans with customers.
Negotiate within predefined limits to close sales.
6. Order Taking:
Complete sales transactions accurately and promptly.
Manage the order and delivery process, including scheduling necessary vehicle work.
7. Waiting for Delivery:
Monitor delivery timescales and update customers on progress.
Ensure a smooth delivery process.
8. Delivery:
Conduct motorcycle handovers, demonstrating vehicle functions and answering questions.
Explain after-sale services, warranties, and service plans.
Create a memorable delivery experience for customers.
9. Follow-up:
Conduct follow-up calls or visits based on customer preferences.
Ensure customers are satisfied with their motorcycle and provide additional training if necessary.
Maintain a customer calendar and identify referral and sales opportunities.
10. Organize / Participate in Customer Events:
Organize and participate in customer ride events and community-building activities.
Handle customer complaints and follow Customer Voice Handling SOPs.
11. Customer Records:
Maintain accurate customer records and information.
Use information to build relationships and promote retailer activities.
Share information with colleagues as needed.
**Requirements**:
Minimum of 2-5 years of experience in sales and operations, preferably in the automotive, automotive finance, hospitality, or airlines industries.
3 years' experience in managing direct selling.
Passion for motorcycles and the ability to create excitement about them.
Strong communication, interpersonal, and relationship-building skills.
Customer-focused mindset and a commitment to providing exceptional customer experiences.
Ability to work independently, stay self-motivated, and achieve results with passion and knowledge.
Strong organizational skills and attention to detail.

**Salary**: Up to ₹40,000.00 per month

Schedule:
Day shift
Ability to commute/relocate:
Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Schedule:

- Day shift

Supplemental pay types:

- Joining bonus
- Performance bonus

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