Customer Experience Executive
3 days ago
**Role: Customer Support Executive (HINDI)**
**Exp: 0-2 Years**
Responsibilities
- Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
- Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
- Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
- Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
- Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
- Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
- Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
- Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.
Qualification
- Graduation is mandatory
- Excellent communication skills in HINDI and ENGLISH
Pay: Up to ₹400,000.00 per year
Schedule:
- Day shift
Work Location: In person
Expected Start Date: 10/06/2024
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