Front Office Assistant
3 months ago
The Front Desk Assistant at Shakti Sports Club plays a vital role in creating a welcoming environment for members and guests. This position involves managing front desk operations, providing excellent customer service, and supporting the overall functions of the club.
**Key Responsibilities**:
- Greet members and guests warmly and assist with inquiries.
- Provide information about club facilities, services, and programs.
- Assist with member registration and renewals.
- Maintain accurate member records and handle membership-related queries.
- Manage appointment scheduling for classes and personal training sessions.
- Process payments and maintain cash registers accurately.
- Relay important information and announcements to members.
- Collaborate with other departments to ensure smooth operations.
- Assist in organizing club events and activities.
- Promote club programs and special offers to members.
- Address member concerns or complaints promptly and effectively.
- Escalate issues to management as needed.
**Qualifications**:
- High school diploma or equivalent; further education in hospitality or sports management is a plus.
- Excellent communication and interpersonal skills.
- Proficient in using computer software and handling cash transactions.
- Ability to multitask and work in a fast-paced environment.
**Work Environment**:
- The role involves regular interaction with club members and guests in a dynamic sports club setting.
- Flexibility to work evenings, weekends, and holidays as required.
**Job Types**: Full-time, Permanent, Fresher
Pay: From ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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