Restaurant Captain

1 week ago

Chandigarh Chandigarh, India Beige Cafe and Bakery Full time

**Job description**

**Sr. Captain/Captain**

As a Restaurant Captain, you will play a pivotal role in ensuring exceptional service and dining experiences for our guests. You will oversee the front-of-house operations, lead the service team, and coordinate with kitchen staff to deliver seamless service. Here's a detailed overview of the key responsibilities:
**Guest Relations and Service Excellence**:

- Welcome guests warmly upon arrival, escort them to their tables, and ensure their comfort and satisfaction throughout their dining experience.
- Provide personalized recommendations on menu items, specials, and wine pairings, based on guest preferences and dietary restrictions.
- Anticipate guests' needs and preferences, proactively addressing any requests or concerns to ensure a memorable dining experience.
- Maintain a professional and friendly demeanor at all times, fostering a positive and welcoming atmosphere for guests and staff alike.

**Team Leadership and Coordination**:

- Supervise and coordinate the activities of the front-of-house staff, including servers, hosts/hostesses, and bussers, to ensure efficient and smooth service.
- Assign duties and responsibilities to team members, provide clear instructions, and lead by example in delivering exceptional service standards.
- Conduct pre-shift meetings to communicate daily specials, menu changes, and service expectations, motivating and inspiring the team to perform at their best.

**Order Management and Table Service**:

- Manage table assignments, reservations, and seating arrangements to optimize table turnover and maximize restaurant capacity.
- Take and relay food and beverage orders accurately to the kitchen and bar staff, ensuring timely delivery and adherence to guest preferences.
- Oversee table setups, cleanliness, and presentation, ensuring that each table is properly set with utensils, glassware, and condiments.
- Monitor the pacing of service to ensure that courses are delivered promptly and that guests' needs are met in a timely manner.

**Upselling and Revenue Generation**:

- Promote menu items, specials, and beverage offerings to guests, actively upselling and maximizing revenue opportunities.
- Recommend premium dishes, wines, and add-on items to enhance the dining experience and increase average check size.
- Encourage guests to provide feedback and suggestions, actively soliciting opportunities for upselling and cross-selling.

**Training and Development**:

- Train new front-of-house staff members on restaurant policies, service standards, and customer service protocols.
- Provide ongoing coaching, feedback, and performance evaluations to team members, fostering their growth and development.
- Conduct periodic refresher training sessions to reinforce service standards, product knowledge, and upselling techniques.

**Problem Solving and Conflict Resolution**:

- Address guest complaints and concerns promptly and professionally, striving to resolve issues to the guests' satisfaction while maintaining the restaurant's reputation.
- Act as a liaison between guests and management, escalating issues as necessary and following up to ensure resolution and guest satisfaction.
- Handle challenging situations with diplomacy, tact, and composure, de-escalating tensions and maintaining a positive dining atmosphere.

**Quality Control and Standards Compliance**:

- Ensure adherence to health, safety, and sanitation regulations, as well as restaurant policies and procedures, by all front-of-house staff.
- Conduct regular inspections of the dining area, restrooms, and service stations to maintain cleanliness, organization, and compliance with standards.
- Monitor food presentation, portion sizes, and overall quality to ensure consistency and adherence to brand standards.

Work Location: In person

*Speak with the employer* +91 9876705879

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,806.56 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

  • Restaurant Captain

    2 weeks ago

    Chandigarh, Chandigarh, India The Altius Boutique Hotel Full time

    A restaurant captain is an important member of the restaurant team. They are responsible for managing the front-of-the-house operations and ensuring the overall customer experience is a positive one. The restaurant captain’s job description includes greeting customers upon arrival, managing reservations, and assigning tables to guests. In addition to...

  • Restaurant Captain

    2 months ago

    Chandigarh, India The Beige Hotel Full time

    **Steward/Captain** Key Responsibilities: Vessel Operation: Take command of the vessel, including navigation, maneuvering, and docking, ensuring adherence to all safety protocols and regulations. Crew Leadership: Lead and manage the crew, including recruitment, training, scheduling, and performance management. Safety and Security: Implement and enforce...

  • Captains for Restaurant

    2 months ago

    Chandigarh, Chandigarh, India HOTEL AROMA COMPLEX Full time

    GOOD KNOWLEDGE OF MOCKTAIL, COCKTAIL & BAR HANDLING, FOOD AND BEVERAGE SERVICE. 5 YEARS EXPERIENCE IN REPUTED RESTAURANT. CANDIDATE MUST BE HONEST & SINCERE WITH GOOD COMMAND OF BOTH SPOKEN AND WRITTEN ENGLISH. SHOULD POSSESS PLEASING PERSONALITY. SHIFT FROM 12NOON TO 5 PM & 7 PM TO 12 NIGHT. SALARY 16000/- TO 18000/ - Job Types: Full-time, Permanent Pay:...

  • Captains for Restaurant

    2 days ago

    Chandigarh, Chandigarh, India HOTEL AROMA COMPLEX Full time

    GOOD KNOWLEDGE OF MOCKTAIL, COCKTAIL & BAR HANDLING, FOOD AND BEVERAGE SERVICE. 5 YEARS EXPERIENCE IN REPUTED RESTAURANT. CANDIDATE MUST BE HONEST & SINCERE WITH GOOD COMMAND OF BOTH SPOKEN AND WRITTEN ENGLISH. SHOULD POSSESS PLEASING PERSONALITY. SHIFT FROM 12NOON TO 5 PM & 7 PM TO 12 NIGHT. SALARY 16000/- TO 18000/ - Job Types: Full-time, Permanent Pay:...

  • Restaurant Captain

    1 week ago

    Chandigarh, Chandigarh, India HOTEL AROMA COMPLEX Full time

    GOOD KNOWLEDGE OF MOCKTAIL, COCKTAIL & BAR HANDLING, FOOD AND BEVERAGE SERVICE. 5 YEARS EXPERIENCE IN REPUTED RESTAURANT. CANDIDATE MUST BE HONEST & SINCERE WITH GOOD COMMAND OF BOTH SPOKEN AND WRITTEN ENGLISH. SHOULD POSSESS PLEASING PERSONALITY. SHIFT FROM 12NOON TO 5 PM & 7 PM TO 12 NIGHT. SALARY 16000/- TO 18000/ - Job Types: Full-time, Permanent Pay:...

  • Restaurant Captain

    1 week ago

    Chandigarh, India Barista Coffee Company Ltd Full time

    Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guest with table reservation. - Assist guest while seating. - Ensure guest are serviced within specified time. - Has a good knowledge of menuand presentation standards. - Speak with...

  • F&b Captain

    4 weeks ago

    Chandigarh, India The Altius Boutique Hotel Full time

    As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team...

  • Barista/steward/captains

    1 week ago

    Chandigarh, India Beige Cafe Full time

    **: coffee brewing and latte art. Food and drink prep and handling. Verbal communication. Operating Point of Sale Systems and cash handling. Knowledge about coffee roasting process and growing methods. Adaptable, collaborative team player. **Steward / Captain Responsibilities**: - Cleaning and setting tables and placing seasonal decorations, candles,...

  • Captain (Restaurant)

    2 months ago

    Chandigarh, India Mango Grove Hotel Full time

    **Job responsibilities includes**: - Welcoming guests upon their arrival and assisting them with their seating arrangements. - Coordinates with the event host on all aspects of the banquet function. - Checks banquet rooms, service, and kitchen areas for cleanliness & proper setup. - Assist the Banquet staff in a room setup. Make sure all guest tables,...

  • Captain (Restaurant)

    2 weeks ago

    Chandigarh, India Mango Grove Hotel Full time

    **Job responsibilities includes**: - Welcoming guests upon their arrival and assisting them with their seating arrangements. - Coordinates with the event host on all aspects of the banquet function. - Checks banquet rooms, service, and kitchen areas for cleanliness & proper setup. - Assist the Banquet staff in a room setup. Make sure all guest tables,...

  • Assistant Manager

    1 month ago

    Chandigarh, India Hyatt Corporation Full time

    Assistant Manager - Food & Beverage Service Hyatt Centric Hyatt Centric Sector 17 Chandigarh IN - Chandigarh - ChandigarhAdministrativeEntry Level ManagerFull-timeReq ID: CHA005049Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards,...

  • Assistant Manager

    2 weeks ago

    Chandigarh, India Hyatt Corporation Full time

    Assistant Manager - Food & Beverage Service Hyatt Centric Hyatt Centric Sector 17 Chandigarh IN - Chandigarh - ChandigarhAdministrativeEntry Level ManagerFull-timeReq ID: CHA005049Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards,...