Regional Helpdesk System Administrator
3 weeks ago
JLL supports the Whole You, personally and professionally.
Regional Helpdesk & System Administrator
Work Dynamics
The Resource Booking System is a global solution offered by Corporate Services to support and help internal employees book resources such as meeting rooms, desks and floorpasses, parking spaces, registering visitors and facilitates the provision of meeting room catering requirements. The current global system is provided by an external vendor FM: Systems Employee. The solution provides a web portal, Mapview (for floorplan bookings), an Outlook Plug In, Hardware (Panels), a mobile app and integrations to other systems.
It’s an exciting time for Resource Booking with new emerging technologies, workplaces adopting new ways of working and an overarching requirement to deliver the best interfaces and functionality for our internal customers.
Role Purpose
The Resource Booking Administrator will work as part of the Global Resource Booking Team (RBT) which falls under the wider Business Information & Technology Team (BIT). The Resource Booking Administrator will be responsible for maintaining our Resource Booking system and supporting internal customers on behalf of our global client.
They will be required to work at pace, to resolve a high number of BAU requests, to deliver system updates in line with Moves & Changes and to support with projects and new initiatives.
The role will be based in India (in either Bangalore or Hyderabad) and will officially report directly to the Global Lead based in the UK. Although day to day management of tasks and support will be provided by the Regional Lead. There will be flexibility to work from both an office location and from home. Occasional weekend working may be required during system outages or upgrades.
**What this job involves**:
**Major responsibilities**:
Manage the Resource Booking work queue (via existing Outlook inbox or via a future queue management tool)
Responding to customer enquiries empathetically and professionally within agreed SLAs
Replicate and troubleshoot customer issues and escalate to Tier 2 support (vendor) as needed
Build and amend system resources via Admin modules
Manage user access requests
Panel troubleshooting
Deliver guidance and training to employees
Implement new rollouts/initiatives under Regional Lead direction
Technical mindset with the ability to quickly understand the vendor system and engage with the vendor for troubleshooting. Existing knowledge of FM: S Employee would be beneficial, but not essential
Ability to capture business requirements and translate them into system solutions
Experience of delivering training to end users
Proactivity - offering to support other Administrators and Regional Leads - working as a team to deliver
Passionate about providing exceptional and memorable customer experiences at every interaction
Team-building - Key stakeholder, collaborators and RBS Team are geographically dispersed. Ability to create team ethos across virtual teams is critical
Data Accuracy & Reporting - ability to maintain data standards within the system and provide high quality updates (right first time). Ability to understand our data outputs via the JLL Dashboard reports and system reports
Conviction to recommend changes to process and procedures for continuous improvement
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.
-
System Administrator
2 weeks ago
Bengaluru, Karnataka, India Aryaka Full timeDescription Microsoft 365 System Administrator / Helpdesk Location: Bangalore, IndiaWe are seeking an experienced Microsoft 365 System Administrator / Helpdesk professional with a minimum of 3 years of Microsoft Office 365 and 5 years of helpdesk experience. The ideal candidate will possess superior knowledge in Active Directory (AD), DNS, Azure AD,...
-
System Administrator
2 weeks ago
Bengaluru, Karnataka, India Aryaka Full timeMicrosoft 365 System Administrator / HelpdeskLocation:Bangalore, IndiaWe are seeking an experienced Microsoft 365 System Administrator / Helpdesk professional with a minimum of 3 years of Microsoft Office 365 and 5 years of helpdesk experience. The ideal candidate will possess superior knowledge in Active Directory (AD), DNS, Azure AD, Intune, Autopilot, and...
-
Helpdesk Administrator
3 weeks ago
Bengaluru, India Timesol Facility Management Pvt Ltd Full time_**HELPDESK ADMIN**_ - **Required 2 TO 4YR IN Helpdesk and Microsoft Advanced excel**_ - **Salary :25,0000 take home + many benefits**_ - Experience troubleshooting computers, printers, copiers, scanners, fax machines, VOIP phones. - Diagnose software and hardware errors to remedy and prevent users' current and future problems. - Assist technicians working...
-
System Administrator
4 weeks ago
Bengaluru, India BETSOL Full time**Company Description**: **Job Description**: The System Administrator would be responsible for the installation/configuration and maintenance of systems hardware, software, and related infrastructure. Roles and Responsibilities: - Involved in installation, configuration, and testing of computer systems and peripherals. - Troubleshoot and resolve incidents...
-
System Administrator
4 weeks ago
Bengaluru, India Aryaka Full timeDescriptionSystem Administrator -Tools expertLocation:Bangalore, IndiaWe are seeking a highly skilled System Administrator / Helpdesk Technician with over 5 years of experience to join our dynamic team. The ideal candidate will possess a comprehensive understanding of administering and supporting laptops in an enterprise environment, coupled with exceptional...
-
System Administrator
2 weeks ago
Bengaluru, India Aryaka Full timeDescriptionMicrosoft 365 System Administrator / HelpdeskLocation:Bangalore, IndiaWe are seeking an experienced Microsoft 365 System Administrator / Helpdesk professional with a minimum of 3 years of Microsoft Office 365 and 5 years of helpdesk experience. The ideal candidate will possess superior knowledge in Active Directory (AD), DNS, Azure AD, Intune,...
-
IT Helpdesk Support
2 weeks ago
Bengaluru, Karnataka, India Globalization Partners. Full timeProvide and maintain a high-quality IT Support service for all GP users, ensuring efficient ticket management within Level 1 & 2 support.This hybrid role in our Bangalore Office involves a mix of remote and on-site work (1-2 days per week).What you will do:Act as an IT Support Technician handling tasks similar to those of an IT helpdesk.Resolve IT tickets...
-
System Administrator
1 month ago
Bengaluru, India Aryaka Full timeDescription Microsoft 365 System Administrator / Helpdesk Location: Bangalore, IndiaWe are seeking an experienced Microsoft 365 System Administrator / Helpdesk professional with a minimum of 3 years of Microsoft Office 365 and 5 years of helpdesk experience. The ideal candidate will possess superior knowledge in Active Directory (AD), DNS, Azure...
-
System Administrator
4 weeks ago
Bengaluru, India Aryaka Full timeDescription Microsoft 365 System Administrator / Helpdesk Location: Bangalore, IndiaWe are seeking an experienced Microsoft 365 System Administrator / Helpdesk professional with a minimum of 3 years of Microsoft Office 365 and 5 years of helpdesk experience. The ideal candidate will possess superior knowledge in Active Directory (AD), DNS, Azure...
-
System Administrator
1 month ago
Bengaluru, India Aryaka Full timeDescription System Administrator -Tools expert Location: Bangalore, IndiaWe are seeking a highly skilled System Administrator / Helpdesk Technician with over 5 years of experience to join our dynamic team. The ideal candidate will possess a comprehensive understanding of administering and supporting laptops in an enterprise environment, coupled...
-
System Administrator
4 weeks ago
Bengaluru, India Aryaka Full timeDescription System Administrator -Tools expert Location: Bangalore, IndiaWe are seeking a highly skilled System Administrator / Helpdesk Technician with over 5 years of experience to join our dynamic team. The ideal candidate will possess a comprehensive understanding of administering and supporting laptops in an enterprise environment, coupled...
-
IT System Administrator
3 weeks ago
Bengaluru, India m360 Research Full timeCompany Description **About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360...
-
System Administrator
2 weeks ago
Bengaluru, Karnataka, India Aryaka Full timeSystem Administrator -Mac ExpertLocation:Bangalore, IndiaWe are seeking a highly skilled Mac Expert for a System Administrator / Helpdesk Technician role with at least 5 years of experience providing comprehensive support for Mac laptops. The ideal candidate will possess strong proficiency in JAMF and Apple Business Manager, along with a solid understanding...
-
Linux System Administrator
2 weeks ago
Bengaluru, Karnataka, India Aryaka Full timeDescription Linux System Administrator / Helpdesk Location: Bangalore, IndiaWe are seeking a talented and experienced Linux System Administrator / Helpdesk Support professional to join our dynamic team. The ideal candidate will have a minimum of 3 years of hands-on experience supporting Linux laptops and servers, along with expertise in Mobile Device...
-
Linux System Administrator
21 hours ago
Bengaluru, India Aryaka Full timeDescription Linux System Administrator / Helpdesk Location: Bangalore, IndiaWe are seeking a talented and experienced Linux System Administrator / Helpdesk Support professional to join our dynamic team. The ideal candidate will have a minimum of 3 years of hands-on experience supporting Linux laptops and servers, along with expertise in Mobile...
-
IT System Administrator
4 weeks ago
Bengaluru, India m360 Research Full timeCompany Description **About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360...
-
System Administrator
2 weeks ago
Bengaluru, Karnataka, India Credvest India Private Limited Full time**JOB DESCRIPTION** **About us**: 13% of India's GDP and we are creating an engine that's going to remodel and restructure the Real Estate landscape through AI and ML and by enabling our customers with the right decision-making inputs which are scientific and unbiased with a win-win approach. **Role Description for System Administrator** This is a...
-
System Administrator
2 weeks ago
Bengaluru, India Eureka Analytical Services Full timeBangalore **Responsibilities for System Administrator**: - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization - Install new network software releases, system upgrades, evaluate and install patches and resolve software-related problems. Plan and perform system backups and...
-
System Administrator
4 weeks ago
Bengaluru, India Eureka Analytical Services Full time(Bangalore Location) **Responsibilities for System Administrator**: - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization - Install new network software releases, system upgrades, evaluate and install patches and resolve software-related problems. Plan and perform system backups...
-
HR HelpDesk
2 weeks ago
Bengaluru, Karnataka, India Integrated Personnel Services Limited Full timeJob Tittle-HR Helpdesk Location-Bangalore Must-Have** (Ideally should not be more than 3-5) Acute analytical abilities to categorize and prioritize requests effectively under varying degrees of urgency and complexity. A sound understanding of HR processes, systems, and standard operating procedures. Adept in leveraging HR Service Delivery tools...
