HR HelpDesk

1 week ago


Bengaluru, Karnataka, India Integrated Personnel Services Limited Full time

Job Tittle-HR Helpdesk

Location-Bangalore

Must-Have**

(Ideally should not be

more than 3-5)

 Acute analytical abilities to categorize and prioritize requests

effectively under varying degrees of urgency and complexity.

 A sound understanding of HR processes, systems, and standard

operating procedures.

 Adept in leveraging HR Service Delivery tools to enhance user

experience and workflow efficiency.

 Exceptional communication skills (multilingual), with an

emphasis on clarity and empathy in all interactions

 Masters or equivalent in Human Resources will be preferred.

Good-to-Have  A service-oriented mindset, equipped to manage and respond

to a high volume of inquiries with patience and professionalism

SN Responsibility of / Expectations from the Role

 Act as the initial point of contact for all HR inquiries, ensuring that all requests are

getting acknowledged on timely manner as per the given SLA's.

 Conduct precise validation of each query to verify its relevance and completeness.

 Systematically categorize incoming requests according to a predefined framework to

streamline processing.

 Diligently assign requests to the correct HR Helpdesk Associates/Administrator (L0-

L3) or specialized teams (HR Technology, Data, HR Continuity, HR Knowledge, COE

etc), based on the nature and complexity of the inquiry.

 Furnish basic but comprehensive assistance and information to employees on HR

processes, policies, and system navigation.

 Proactively monitor and follow up on the status of requests to confirm progress and

encourage expedient resolution.

 Actively participate in the continuous improvement of HR Helpdesk operations by

identifying patterns and providing insights on recurrent issues.

 Maintain detailed records and documentation of all interactions, actions taken, and

resolutions provided.

 Continuously work in collaboration with the HR knowledge Team for FAQs, leveraging

insights from resolved inquiries to enhance the self-service capabilities of employees.

 Analyze HR service delivery metrics with a critical eye, identifying trends and

proposing strategic improvements to elevate service quality and efficiency

Interested Candidate's can share their

Contact Numer


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