System Administrator

7 months ago


Bengaluru, India BETSOL Full time

**Company Description**:
**Job Description**:
The System Administrator would be responsible for the installation/configuration and maintenance of systems hardware, software, and related infrastructure.

Roles and Responsibilities:

- Involved in installation, configuration, and testing of computer systems and peripherals.
- Troubleshoot and resolve incidents related to desktops and associated peripherals.
- Contact the end user via phone/MS teams to schedule the remote sessions and fix the system issues.
- Assign, manage, and prioritize support tickets on the ticketing queue using the ITSM tools such as JIRA, Servicenow, etc.
- Troubleshoot Network connectivity (LAN) issues.
- Operating Systems (OS) installation/re-installation, upgrades, and patches for desktops.
- Software installations such as MS- Office, Acrobat Reader, mail client, etc.
- Installation of anti-virus on desktops and remove Virus.
- Configuration of Printers (network and local) on desktops.
- Independent analysis and problem-solving.
- Meet or exceed all Helpdesk metrics and process requirements (ticket management protocols, Quality, time tracking, communication requirements, etc.).
- Handle inventory and asset management, and e-recycling.
- Perform inventory management by maintaining appropriate levels of stock in storage for assets and accessories. IT On-boarding & Off-boarding.

**Required Skills**:

- Experience in troubleshooting Hardware and Software issues.
- Excellent Communication Skills and should be able to articulate and speak.
- Any certification is an added advantage (e.g. MCSE, MCITP, MCTS).
- Inventory and Asset Management by using CMDB tools such as Insight, Servicenow, HPAM etc.
- Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

**Qualifications**:
Experience range:

- A minimum of 3 years of prior experience as a Helpdesk Administrator or equivalent Educational Qualification: Diploma/Bachelor's Degree in an IT-related discipline or any equivalent

**Experience**:3 to 4 years

**Additional Information**:
All your information will be kept confidential according to EEO guidelines.



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