System Administrator
2 weeks ago
Microsoft 365 System Administrator / Helpdesk
Location:
Bangalore, IndiaWe are seeking an experienced Microsoft 365 System Administrator / Helpdesk professional with a minimum of 3 years of Microsoft Office 365 and 5 years of helpdesk experience. The ideal candidate will possess superior knowledge in Active Directory (AD), DNS, Azure AD, Intune, Autopilot, and Mail Flow. Proficiency in DHCP, LDAP, SSO, TCP/IP, and other related technologies is required. The candidate should also have extensive experience in installing and configuring both software and hardware and should be well-versed in Windows environments and networking principles.
You will have
:
Minimum of 3 years of experience with Microsoft Office 365 administration.Minimum of 5 years of experience in helpdesk or technical support roles.Expertise in Active Directory, DNS, Azure AD, Intune, AutoPilot, and Mail Flow.Proficient in DHCP, LDAP, SSO, TCP/IP, and related technologies.Professional experience with Windows environments and networking.Previous experience using a ticketing system.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work effectively in a fast-paced, dynamic environment.Okta, JIRA, telephony, and Proofpoint Email Protection experience is a plus.Bird’s eye view of your role:
Your focus will be to Manage and maintain Microsoft 365 environment, including Office 365 applications, Azure AD / Hybrid AD, and related services. However, you’ll also be responsible for:Administer and provide technical support for laptops and servers (Mac, Windows, Linux)Troubleshoot and resolve issues related to Microsoft 365 applications, user access, and permissions.Administer and configure Active Directory, DNS, DHCP, LDAP, SSO, and other related systems.Manage Intune for device management and AutoPilot for device provisioning.Provide ongoing administration and support for company laptops, services, and other resources.Ensure smooth mail flow and troubleshoot email-related issues.Provide support for software and hardware installations and configurations.Collaborate with other IT teams to resolve complex technical issues.Utilize ticketing system to track and prioritize user requests and incidents.Work in rotating shifts in a 24x7 environment and participate in on-call duties as required.Relevant Microsoft certifications (., MCSA, MCSE) preferredWhat will you bring –
This role will work in rotating shifts in a 24x7 environment and on-call work.The ideal candidate is a Microsoft 365 expert: an experienced individual who can provide input on best practices and give solid answers based on that experience and research. This is a systems administration / helpdesk role, where you will be part of a team with a variety of responsibilities, including the entire lifecycle of company laptops, servers, in-house and cloud services, etc.
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