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IT System Administrator

4 months ago

Bengaluru, India m360 Research Full time

Company Description
**About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

**Job Description**:
Note: Work for Office (Bangalore Location) and should work in Rotational shift.

**Overview of Role**

The **IT System Administrator** role at M360 India, will maintain computer hardware and software within the global business.

Implement, Maintain, and Support M360’s growing Infrastructure. Incumbents to this role will assist in maintaining & building highly available networks and resilient architecture that meets business objectives as well as Service Level Agreements. Running environments based not only on classic infrastructure but operating within the infrastructure as a service (IaaS) and infrastructure as code (IaC) within on-premises and cloud-hosted environments. This role will also maintain and effectively run a Help Desk team covering a 24hr shift patterns with a global internal customer footprint. Outside of this, you will be expected to take the lead on global technological projects, reporting updates, changes, and progress to the Global IT Director.

**Responsibilities**
- Configuration, Installation, Maintenance, and Upgrade of the Local Area Network (LAN) and/or wide area network (WAN).
- Maintaining the highest level of Network Security.
- Research, Evaluate and recommend Hardware and Software requirements.
- Troubleshoot on challenges for our Internal and External customers.
- Lead & Assist teammates in various IT related functions.
- Be a part of our shift rotational.
- 3rd line support and escalation point for the core helpdesk.
- Lead the helpdesk in supporting the business.
- Team escalation point for Technical Issues.
- Out-of-hours support where & when necessary.
- Control Change Management, monitoring and emergency response.
- ** Local team leading, training, and mentoring.**:

- Need to work in Rotational Shift (1st, 2nd and Night Shift)

**Essential Skills**
- Good Communication skills.
- Experience managing projects remote projects
- Knowledge and experience in Systems Engineering, Administration, and Operations. Hardware and Software fault diagnosis and remediation.
- Excellent analytical and organisation skills.
- Experience in managing multi-tier enterprise infrastructure environments, within a commercial setting.
- Experience with Distributed Systems and operating them as they scale.
- An eye for detail and accuracy.
- The ability to work quickly, under pressure and to deadlines.
- Experience in managing a helpdesk

**Desirable Skills**
- Experience in building and deploying project infrastructure across a variety of platforms; Physical, Virtualised and Containerised.
- Experience of cloud-based technology such as Amazon Web Services (AWS).
- Experience in managing a team

**Essential Technical competency’s**
- VMWare ESXi virtualisation
- Cisco firewalls and switches
- VLANs and Routes
- VPN topologies
- AD, DNS, DHCP
- PowerShell scripting

**Qualifications**:
Computer Science Degree/Diploma with around 7 to 9 years of experience in IT environments of repute.

Additional Information
- Excel / Outlook
- Company specific system - MR system
- Accounting system - NetSuite
- Target driven
- Tenacity
- High attention to detail
- The ability to prioritize a heavy workload
- Able to work alone or as part of a team
- Able to build a good rapport with clients and colleagues