Customer Service Executive

2 months ago

Nagpur Maharashtra, India Baidyanath - Cureveda Full time

About Us:
Cureveda is a fast-growing D2C health and wellness startup dedicated to providing high-quality, natural supplements and wellness products. We are committed to helping our customers lead healthier lives through our scientifically backed and ethically sourced products.

Job Overview:
Key Responsibilities:
Customer Support:

- Provide detailed information about products, order status, delivery timelines, and other related queries.
- Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.

Order Management:

- Assist customers with placing orders, managing returns, and processing refunds.
- Coordinate with the logistics team to track orders and ensure timely deliveries.
- Update customers about any delays or issues with their orders.

CRM Management:

- Maintain accurate and up-to-date customer records in the CRM system.
- Track and report on customer interactions and feedback to improve service delivery.

Product Knowledge:

- Stay informed about Cureveda's product offerings and the health benefits associated with them.
- Educate customers about the features and benefits of products to drive sales and enhance customer understanding.

Sales & Upselling:

- Identify opportunities to upsell or cross-sell products during customer interactions.
- Proactively reach out to customers for product recommendations based on their purchase history or expressed needs.
- Drive customer engagement through personalized recommendations and offers.

Abandoned Cart Recovery:

- Monitor and manage abandoned carts, reaching out to customers to assist with completing their purchase.
- Implement and execute strategies to recover lost sales through timely follow-ups.
- Analyze and report on the effectiveness of abandoned cart recovery efforts.

Feedback and Improvement:

- Gather and analyze customer feedback to identify areas for improvement.
- Work closely with the product and quality control teams to communicate customer insights and suggestions.

**Requirements**:

- Bachelor’s degree in any discipline.
- Proven experience in a customer service or sales role, preferably in the health and wellness or D2C industry.
- Excellent communication skills in English and Hindi.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a desire to help people live healthier lives.
- Experience in sales and abandoned cart recovery is a plus.

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current annual CTC and expected annual CTC?
- If selected, how soon can you join?
- Have you worked in a D2C startup before?

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

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