![Raptor Supplies Limited](https://media.trabajo.org/img/noimg.jpg)
Zendesk Chat Support Executive
2 weeks ago
Responsibilities:
1. Chat Support: Respond to customer inquiries and issues promptly and professionally through chat interactions, providing accurate and helpful information about our products/services.
2. Problem Resolution: Identify and address customer concerns, troubleshoot issues, and escalate complex problems to the appropriate department for resolution.
3. Industry Knowledge: Thoroughly understand our company's services and policies to deliver accurate information to customers.
4. Multitasking: Manage multiple chat conversations simultaneously while ensuring each customer receives the attention and assistance they require.
5. Collaboration: Collaborate with other departments, such as sales and technical support, to resolve customer issues and provide comprehensive solutions.
6. Customer Feedback: Actively collect and report customer feedback, suggestions, and recurring issues to assist in process improvement.
Education: High school diploma or equivalent. A degree in a relevant field is a plus but not mandatory.
Communication Skills: Excellent written communication skills with the ability to articulate information clearly and concisely.
Empathy: A customer-centric approach with the ability to empathize with customers' concerns and provide empathetic support.
Typing Proficiency: Fast and accurate typing skills are essential to handle multiple chat conversations effectively.
Adaptability: Willingness to work in a dynamic environment and adapt to evolving customer needs and company policies.
Flexibility: flexible to work in different timelines/ shifts
**Salary**: ₹30,225.65 - ₹45,313.87 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 2 years (required)
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