Zendesk Chat Support Executive

6 months ago

Delhi, India Raptor Supplies Limited Full time

Responsibilities:
1. Chat Support: Respond to customer inquiries and issues promptly and professionally through chat interactions, providing accurate and helpful information about our products/services.

2. Problem Resolution: Identify and address customer concerns, troubleshoot issues, and escalate complex problems to the appropriate department for resolution.

3. Industry Knowledge: Thoroughly understand our company's services and policies to deliver accurate information to customers.

4. Multitasking: Manage multiple chat conversations simultaneously while ensuring each customer receives the attention and assistance they require.

5. Collaboration: Collaborate with other departments, such as sales and technical support, to resolve customer issues and provide comprehensive solutions.

6. Customer Feedback: Actively collect and report customer feedback, suggestions, and recurring issues to assist in process improvement.

Education: High school diploma or equivalent. A degree in a relevant field is a plus but not mandatory.

Communication Skills: Excellent written communication skills with the ability to articulate information clearly and concisely.

Empathy: A customer-centric approach with the ability to empathize with customers' concerns and provide empathetic support.

Typing Proficiency: Fast and accurate typing skills are essential to handle multiple chat conversations effectively.

Adaptability: Willingness to work in a dynamic environment and adapt to evolving customer needs and company policies.

Flexibility: flexible to work in different timelines/ shifts

**Salary**: ₹30,225.65 - ₹45,313.87 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 2 years (required)

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