Stay Experience Executive

1 week ago


Lonavale, India Stay Vista Full time

**Responsibilities**:

- Responsible for ensuring seamless guest experience.
- Take ownership of guest issues and follow problems through to resolution.
- Make decisions that are in the best interest of the company and the guests.
- Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
- Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide timely solutions.
- Ensuring timely collection of feedback post guests' stay.
- Reporting any damage of the property to the property operation team.

**Required Skills**:

- A user-centric approach to drive higher satisfaction among guests, owners
- Exceptional service orientation and ability to provide timely solutions
- Ability to execute and drive efficiency through continuous process improvement.
- Strong interpersonal and leadership skills with the ability to collaborate and manage.
- Strong in building and maintaining the relationship with stakeholders
- Ability to deliver results under pressure and within the deadline.
- Strongly inclined to do high-quality and impactful work in a dynamic environment.

**Qualification and Experience**:

- Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience



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