Restaurant Captain

1 month ago

Puducherry Puducherry, India De Roman Multi Cuisine Full time

The **Restaurant Captain** holds a leadership role in the front-of-house team and is responsible for ensuring a smooth dining experience for guests. Here are the key roles and responsibilities of a **Restaurant Captain**:
1. **Lead Service Team**: Supervise and manage the waitstaff, including servers and other front-of-house employees. Ensure they perform their duties efficiently and maintain high service standards.

2. **Guest Interaction**: Greet guests, handle reservations, and ensure that they are seated and served according to restaurant standards. Address any special requests or concerns promptly.

3. **Order Management**: Oversee the accurate taking, transmission, and delivery of orders from guests to the kitchen. Ensure timely and correct order fulfillment.

4. **Quality Control**: Inspect food and beverage presentations before service to ensure they meet restaurant quality standards. Ensure consistency in portion sizes and appearance.

5. **Training and Development**: Train new servers and front-of-house staff, providing guidance on service procedures, restaurant policies, and customer service expectations.

6. **Team Coordination**: Coordinate between the kitchen and waitstaff to ensure orders are completed on time and guests are attended to promptly. Manage flow and timing of service during busy periods.

7. **Conflict Resolution**: Resolve any guest complaints or service-related issues quickly and professionally, striving to provide a positive outcome for both the guest and the restaurant.

8. **Monitor Guest Experience**: Ensure guests have a positive dining experience from start to finish, including addressing any issues with the meal, service, or atmosphere.

9. **Stock Management**: Check that dining room supplies (e.g., napkins, cutlery, glassware) are well-stocked and organized, and alert management to restock when necessary.

10. **Shift Management**: Oversee the smooth running of the dining room during the captain’s shift, ensuring all areas are covered and managing staff breaks and rotations.

11. **Event Management**: For special events, banquets, or large parties, the Restaurant Captain ensures that arrangements are in place, such as seating arrangements, menus, and timing.

12. **Maintain Restaurant Standards**: Enforce the restaurant's policies and procedures, ensuring cleanliness and upkeep of the dining area, and ensuring the staff adheres to hygiene standards.

13. **Collaboration with Management**: Communicate with restaurant managers and chefs to relay feedback, monitor performance, and ensure operational needs are met.

The **Restaurant Captain** plays a critical role in delivering exceptional service and maintaining a high standard of guest satisfaction in a restaurant.

**Job Types**: Full-time, Permanent

Pay: Up to ₹336,000.00 per year

**Benefits**:

- Food provided

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Order picking: 3 years (required)
- Hotel management: 3 years (required)
- Menu planning: 3 years (required)
- Team management: 3 years (preferred)
- Restaurant management: 3 years (required)

Work Location: In person

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